Roselle Leonardo
Las Vegas,NV
Summary
I am a driven and energetic Transaction/Escrow Coordinator with 17 years experience plus a Real Estate Assistant to the President/Broker of Southern Highlands Realty Corp. My goal is to obtain a position that allows me to utilize my extensive knowledge of real estate contracts and disclosures, and my organizational skills to enhance a Real Estate office/Team. My proven strengths include being a self-starter, ability to prioritize and work well under pressure, and have excellent time management skills. I thrive when building successful working relationships with my real estate agents, lenders, escrow companies and vendors. I am a team player, hardworking and highly motivated and driven to succeed.
Overview
35
35
years of professional experience
Work History
Office Manager/Licensed Realtor/Transaction Coordinator
Southern Highlands Realty
01.2004 - Current
- Review executed contract and open escrow.
- Create seller disclosure package and send out for signatures.
- Ensure seller has completed and signed all disclosures correctly.
- Order NHD report, order termite inspection when required.
- Facilitate communications between all parties involved in the escrow transaction; agents, escrow, and lenders, to ensure we are staying within our contractual time lines.
- Verify commission instructions are correct and have broker sign.
- Track contingency due dates and removals.
- Review file to ensure all documents are received and executed per the DRE regulations.
- Verify all repairs are completed and coordinate final walk through.
- Verify final walk through was completed Verify property was changed to SOLD status in the MLS.
- Ensure the transaction file is complete and in compliance with BRE and Broker requirements met.
- Upload file to MLS, Matrix Transaction Desk.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Assisted the Broker in showing listed homes to potential Buyers and Seller's Listings.
Branch Customer Service Representative
Nevada States Bank
09.1994 - 03.1999
- Collected feedback from customers to help improve service delivery and banking processes.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Educated customers about available services, products and bank resources.
- Went above and beyond with service to promote loyalty and support bank goals.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
- Reviewed information in customer accounts and made recommendations for new products and services.
- Trained and mentored new banking personnel on customer service strategies, supporting group performance goals.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered prompt service to prioritize customer needs.
Branch Customer Service Representative
Chevy Chase Bank
08.1988 - 01.1990
- Collected feedback from customers to help improve service delivery and banking processes.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Reviewed information in customer accounts and made recommendations for new products and services.
- Trained and mentored new banking personnel on customer service strategies, supporting group performance goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Implemented and developed customer service training processes.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Real Estate Licensing - Real Estate
Nevada Real Estate Academy
Henderson, NV08.2020
Bachelor of Science - Management
Montgomery College
Rockville, MD01.1989
Skills
- Decision-Making
- Quality Assurance
- Goal Setting
- Proactive and Focused
- Prioritizing and Planning
- Willing to Learn
- Sales Support
Languages
Fluent in Tagalog
Affiliations
Skills
Closing, Residential and Lot Contracts, excellent communication, clients, Designing, documentation, inspection, multi-tasking, office administration, organizational skills, payroll, policies, printers, problem solving skills, Producing, purchasing, Real Estate, repairs, selling, Sales, Self-starter, Fluent in Tagalog, supervising, Team Player, phones.
Timeline
Office Manager/Licensed Realtor/Transaction Coordinator
Southern Highlands Realty
01.2004 - Current
Branch Customer Service Representative
Nevada States Bank
09.1994 - 03.1999
Branch Customer Service Representative
Chevy Chase Bank
08.1988 - 01.1990
Real Estate Licensing - Real Estate
Nevada Real Estate Academy
Bachelor of Science - Management
Montgomery College
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