Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roselle Williams

Joppa,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Medical Secretary

UMMS
11.2023 - 05.2024


  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
  • Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
  • Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
  • Facilitated new patient prescriptions, refills and prescription pre-authorizations.
  • Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.

Problem Solver

Kohls EFC
06.2016 - 10.2022
  • Enhanced team productivity by providing on-the-job training to coworkers, resulting in reduced errors.
  • Troubleshot complex issues involving customer orders or internal systems/processes effectively mitigating potential negative impacts on customer satisfaction.
  • Assisted management in the development of new fulfillment policies, leading to increased efficiency and cost savings.
  • Oversaw daily operations within the warehouse, ensuring timely completion of tasks and optimal resource allocation.
  • Ensured compliance with all company policies and regulatory guidelines governing the handling of products throughout the fulfillment process.
  • Consistently met or exceeded performance targets related to speed, accuracy, safety, teamwork, continuous improvement initiatives.
  • Spearheaded process improvements that led to increased throughput while maintaining a safe working environment for warehouse staff.
  • Increased order accuracy by identifying and resolving discrepancies in customer orders.
  • Served as a reliable resource for team members, sharing knowledge and best practices to foster a positive work environment and encourage ongoing professional development.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Administrative Support Assistant

PhilAm Life Insurance Company
06.2009 - 07.2011
  • Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
  • Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
  • Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
  • Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
  • Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
  • Identify potential customers through directories, leads from existing clients, or other resources
  • Make outbound calls to potential or existing customers to inform them about a product or service
  • Follow a prepared script to provide product information and persuade potential customers

Education

No Degree - Administrative Profession

Penn Foster Career School
Scranton, PA
10.2023

Bachelor of Arts - Human Resources Management

Ashford University
San Diego, CA
09.2018

High School Diploma -

Dasmarinas National High School
Manila Philippines
03.1995

Skills

  • Patient Scheduling
  • Customer Service
  • Strong organizational skills
  • Patient Confidentiality Adherence
  • Telephone Customer Support
  • Medical Office Management
  • Medical Records Management
  • Professional telephone etiquette
  • Payment Collection
  • Critical thinking abilities
  • Detail-oriented approach
  • Patient Scheduling Proficiency
  • Adaptable to change
  • Administrative support experience
  • Time management mastery
  • HIPAA Compliance Understanding
  • Transcription

Timeline

Medical Secretary

UMMS
11.2023 - 05.2024

Problem Solver

Kohls EFC
06.2016 - 10.2022

Administrative Support Assistant

PhilAm Life Insurance Company
06.2009 - 07.2011

No Degree - Administrative Profession

Penn Foster Career School

Bachelor of Arts - Human Resources Management

Ashford University

High School Diploma -

Dasmarinas National High School

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Roselle Williams