Roselle Mae Dela Cruz
Kahului,HI
Summary
Dedicated professional specializing in guest services and medical office administration. Expertise in enhancing guest experiences through exceptional attention to detail and effective communication. Proven ability to ensure seamless operations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Senior Reservations Agent
Maui Condo & Home
Kihei, HI
11.2022 - Current
- Executed reservations and guest services for condo vacation rentals via phone and email, ensuring seamless guest experience.
- Managed front desk operations, assisting guests and owners during arrivals and throughout their stay.
- Optimized phone sales efforts to enhance call conversions.
- Maintained accurate reservation records by verifying rates, updating cleaning schedules, and confirming deposits promptly.
- Conducted vendor relations, overseeing account familiarity tours and service coordination for units.
- Resolved customer complaints with patience, implementing effective solutions that enhanced overall guest satisfaction.
Medical Office Assistant
Maui Lani Physicians and Surgeons
Kahului, hi
12.2020 - 11.2022
- Checked in and checked out patients, ensuring smooth patient flow and satisfaction.
- Scheduled and coordinated patient appointments efficiently.
- Verified patient insurance eligibility and benefits, facilitating coverage for necessary medical services.
- Managed multi-line phone system, efficiently retrieving voicemail messages and promptly returning patient calls.
- Processed incoming and outgoing medical records along with physician referrals.
- Performed general administrative duties including filing, faxing, scanning, and email correspondence.
Unit Quality Coordinator
Maui Condo & Home
Kihei, HI
06.2018 - 11.2020
- Conducted annual inspections to assess and evaluate rental properties.
- Evaluated new rental units for compliance with company quality standards.
- Coordinated maintenance work orders to ensure timely completion and accurate accounting.
- Scheduled housekeeping services while ensuring compliance with quality standards.
- Liaised with homeowners and vendors to facilitate timely repairs and renovations.
Optometric Technician /Medical Receptionist
Maui Eye Care LLC
Kahului, HI
03.2016 - 06.2018
- Welcomed patients and coordinated front office operations to enhance patient experience.
- Scheduled appointments and organized provider calendars to maximize workflow efficiency.
- Collected patient payments and co-payments to ensure smooth financial transactions.
Education
GED -
MCSA Campus
Kahului05-2015
High School -
Maui High School
Kahului06-2014
Skills
- Guest services and customer support
- Reservation management
- Reservation operations
- Reservation software
- Guest check-in processes
- Appointment scheduling
- Booking confirmation
- Reservation record keeping
- Data entry
- Multitasking and problem resolution
- Attention to detail
- Communication skills
- Computer proficiency
- Team collaboration
- Time management
Timeline
Senior Reservations Agent
Maui Condo & Home
11.2022 - Current
Medical Office Assistant
Maui Lani Physicians and Surgeons
12.2020 - 11.2022
Unit Quality Coordinator
Maui Condo & Home
06.2018 - 11.2020
Optometric Technician /Medical Receptionist
Maui Eye Care LLC
03.2016 - 06.2018
GED -
MCSA Campus
High School -
Maui High School