Rosellen Gaddin
Las Vegas,NV
Summary
Observant and knowledgeable gaming professional with 29 years supervisory and casino experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dual Rate Table Games Supervisor
Harrah's Casino
Las Vegas, NV
01.2024 - Current
- Ensured compliance with all applicable gaming regulations and laws.
- Collaborated with management team members to ensure that all policies and procedures were being followed correctly by employees at all times.
- Performed regular inspections of equipment used in table games to ensure safety standards were met.
- Evaluated dealer performance on a regular basis and provided feedback and coaching when necessary.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Investigated disputes between players or between players and dealers and resolved issues promptly and fairly.
- Coordinated with other departments such as security, surveillance, marketing, and finance, as needed.
- Maintained positive relationships with players, providing exceptional customer service when needed.
- Responded quickly to any cheating attempts, taking appropriate action as necessary.
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
- Established and maintained banks and table limits for each game.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
- Kept all games in compliance with casino and gaming standards.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
Table Games Floor Supervisor
Tropicana Casino And Resort
Las Vegas, NV
02.2023 - 01.2024
- Ensured compliance with all applicable gaming regulations and laws.
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
- Maintained positive relationships with players, providing exceptional customer service when needed.
- Investigated disputes between players or between players and dealers and resolved issues promptly and fairly.
- Responded quickly to any cheating attempts, taking appropriate action as necessary.
- Established and maintained banks and table limits for each game.
- Kept all games in compliance with casino and gaming standards.
- Observed tables closely to spot errors and irregularities.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
Truck Driver
Thomas & Sons Distributors
Springfield, OR
08.2020 - 01.2023
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Communicated with dispatchers regarding pickup and delivery times.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Verified load against shipping papers to ensure accuracy of shipment.
- Reported all accidents or violations to management immediately upon occurrence.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Managed personal driving time according to Hours of Service regulations.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Hooked and unhooked trailers from tractor and converter dollies.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
Truck Driver
May Trucking Company
Denver, CO
11.2018 - 08.2020
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Verified load against shipping papers to ensure accuracy of shipment.
- Communicated with dispatchers regarding pickup and delivery times.
- Reported all accidents or violations to management immediately upon occurrence.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Managed personal driving time according to Hours of Service regulations.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Hooked and unhooked trailers from tractor and converter dollies.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
Table Games Floor Supervisor
The Palms Hotel & Casino
Las Vegas, NV
03.2015 - 08.2018
- Ensured compliance with all applicable gaming regulations and laws.
- Collaborated with management team members to ensure that all policies and procedures were being followed correctly by employees at all times.
- Performed regular inspections of equipment used in table games to ensure safety standards were met.
- Evaluated dealer performance on a regular basis and provided feedback and coaching when necessary.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Investigated disputes between players or between players and dealers and resolved issues promptly and fairly.
- Coordinated with other departments such as security, surveillance, marketing, and finance, as needed.
- Maintained positive relationships with players, providing exceptional customer service when needed.
- Responded quickly to any cheating attempts, taking appropriate action as necessary.
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
- Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Established and maintained banks and table limits for each game.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Coached employees on procedures, compliance requirements and performance strategies.
Table Games Floor Supervisor
The Cosmopolitan Hotel and Casino
Las Vegas, NV
12.2010 - 01.2015
- Ensured compliance with all applicable gaming regulations and laws.
- Collaborated with management team members to ensure that all policies and procedures were being followed correctly by employees at all times.
- Performed regular inspections of equipment used in table games to ensure safety standards were met.
- Evaluated dealer performance on a regular basis and provided feedback and coaching when necessary.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Investigated disputes between players or between players and dealers and resolved issues promptly and fairly.
- Coordinated with other departments such as security, surveillance, marketing, and finance, as needed.
- Maintained positive relationships with players, providing exceptional customer service when needed.
- Responded quickly to any cheating attempts, taking appropriate action as necessary.
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
- Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Established and maintained banks and table limits for each game.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
Education
Associate of Arts - Graphic Design
The Art Institute of Pittsburgh
Pittsburgh, PASkills
- Guest Relations
- Policy Enforcement
- Bankroll Management
- Game Security
- Game knowledge
- Resolving Complaints
- Compliance Monitoring
- Attention to Detail
- Multitasking
- Adaptability
- Problem-solving aptitude
- Continuous Improvement
Affiliations
Health and fitness study. Ride Horses. Enjoy crafting and drawing. Computers and gaming. Reading books.
Accomplishments
Awards for safe driving. Certificate for Truckers against Human Trafficking.
Certification
Current Gaming License and alcohol awareness card. Class A CDL
Timeline
Dual Rate Table Games Supervisor
Harrah's Casino
01.2024 - Current
Table Games Floor Supervisor
Tropicana Casino And Resort
02.2023 - 01.2024
Truck Driver
Thomas & Sons Distributors
08.2020 - 01.2023
Truck Driver
May Trucking Company
11.2018 - 08.2020
Table Games Floor Supervisor
The Palms Hotel & Casino
03.2015 - 08.2018
Table Games Floor Supervisor
The Cosmopolitan Hotel and Casino
12.2010 - 01.2015
Associate of Arts - Graphic Design
The Art Institute of Pittsburgh
Current Gaming License and alcohol awareness card. Class A CDL
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