Rosello Carter
Richmond,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated customer service representative experienced in seasonal roles with a superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising, and marketing skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus Call Center
Richmond, VA
02.2022 - Current
- Answer call about Medicaid answer questions makes sure that clients have all information needed as far as deaming a newborn, make sure to identify callers, and help change information on Medicaid card getting correct information so that can visit their doctors with correct information.
Specimen Transporter
Insight Global Technology
Cary, NC
11.2021 - 01.2022
- Transport specimens from adult outpatients to different areas of the hospital on daily bases.
- Delivered services to customer locations within specific timeframes
- Developed and maintained courteous and effective working relationships
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Carried out day-to-day duties accurately and efficiently
- Improved operations through consistent hard work and dedication
- Collaborated with team members to achieve target results
- Learned new skills and applied them to daily tasks to improve efficiency and productivity
- Proved successful working within tight deadlines and a fast-paced atmosphere
- Demonstrated respect, friendliness, and willingness to help wherever needed
Cashier/Customer Service
Kroger
Richmond, VA
10.2021 - 11.2021
- Customer service cashier making sure that customers had all that needed making sure that merchants were happy
- Counting money making sure that patient received correct change and any other help needed it
- Helped customers complete purchases, locate items and join reward programs
Specimen Processing Technician
Express Employment Professionals
Richmond, VA
08.2021 - 09.2021
- Accession and process specimen tubes and other samples received for in-house testing and reference laboratories
- Sorting of specimens, bar-coding, and checking documentation
- Data entry of requisitions into the computer system in a timely manner
- Validate all information for specimens, patient demographics, and billing information.
- Prepared solutions, stains, and reagents in accordance with standards
Registered Medication Aide
Travel Nurses Inc
Richmond, VA
07.2021 - 08.2021
- Taking care of patients
- Going into different facilities to help doctors, nurses patients, and their families make sure that there is taken care of
- Making sure that the patients have their right medication, checking vitals monitoring patients throughout evenings and nights, and documentation on regular bases.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance their quality of life
- Kept digital records of patient details, medications, billing, and other activities
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members
Registered Medication Aide
Morningside of Bellgrade
Richmond, VA
11.2019 - 01.2020
- Provide for a clean, safe, and healthy environment for clients and family members
- Medication administration
- Assisted in providing positive behavioural support
- Observed and documented any changes in the client's behavior
- Established and maintains effective communication and a professional relationship with clients, family members, and coworkers.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes
- Maintained best-in-class standards for individualized care in 100-bed unit by continuously checking in with patients and families and quickly providing care
Registered Medication Aide
Spring Arbor Assisted Living
Richmond, VA
05.2019 - 10.2019
- Provided supervision and assistance
- Provide a clean, safe, and healthy environment for clients and family members
- Medication administration
- Assisted in taking vital sign
- Observed and documented any changes in client's behavior
- Established and maintains effective communication and professional relationship with clients, family members, and coworkers.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance their quality of life
- Kept digital records of patient details, medications, billing, and other activities
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members
Customer Service Representative
The Results Company
Chesterfield, VA
08.2018 - 02.2019
- Resolve customer complaints via phone, email, mail, or social media as well working with Microsoft excel
- Use telephones to reach out to customers and verify account information communication with large groups of customers
- Greet customers with pleasant attitude
- Problem-solving, data entry, words, etc…
- Cancel or upgrade accounts
- Assist with placement of orders
- Recorded account information to open new customer accounts
Overnight Supervisor
Commonwealth Assisted Living
Chesterfield, VA
03.2017 - 09.2018
- Provided supervision and assistance
- Provide for clean, safe, and healthy environment for clients and family members
- Medication administration, First Aid Cpr certified
- Assisted in providing positive behavior support
- Observed and reports any changes in the client's behavior
- Established and maintains effective communication and professional relationship with clients, family members, and coworkers
- Participated in training/orientation Complete daily progress notes
- Maintains confidentiality
- Offered administrative oversight by maintaining routine records and performing a variety of clerical work activities related to operations
Certified Medication Aide
CCAL
Chesterfield, VA
10.2015 - 11.2017
- Provided supervision and assistance
- Provide for clean, safe, and healthy environment for clients and family members
- Medication administration
- Observed and reports any changes in client's behavior
- Established and maintains effective communication and professional relationship with clients, family members, and coworkers
- Participated in training/orientation Complete daily progress notes
- Maintains confidentiality regarding client information.
Cashier/Customer Service Manager
Walmart
Richmond, VA
03.2003 - 04.2006
- Trained new cashiers on how to count down their tills and show them how to serve their customers
- Managed over 100 frontends and made sure that all of the customers were satisfied.
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Welcomed customers and helped determine their needs
- Processed customer refunds and exchanges according to established guidelines
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Greeted customers entering the store and responded promptly to customer needs
- Tallied cash drawer at beginning and end of each work shift
Education
Some College (No Degree) - Healthcare Administration
Independence University
Salt Lake City, UTHigh school diploma or GED -
Highland Springs High School
08.1989
Skills
- Documentation
- Customer support
- Microsoft Office
- Computer skills
- Medical terminology
- Phone Etiquette
- Computer literacy
- Microsoft Word
- Customer service
- Dispatching
- Multi-line phone systems
- Console operator (3 years)
- Microsoft Outlook
- Complaint resolution
- Creative problem solving
Certification
CPR Certification
BLS Certification
CNA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Representative
Maximus Call Center
02.2022 - Current
Specimen Transporter
Insight Global Technology
11.2021 - 01.2022
Cashier/Customer Service
Kroger
10.2021 - 11.2021
Specimen Processing Technician
Express Employment Professionals
08.2021 - 09.2021
Registered Medication Aide
Travel Nurses Inc
07.2021 - 08.2021
Registered Medication Aide
Morningside of Bellgrade
11.2019 - 01.2020
Registered Medication Aide
Spring Arbor Assisted Living
05.2019 - 10.2019
Customer Service Representative
The Results Company
08.2018 - 02.2019
Overnight Supervisor
Commonwealth Assisted Living
03.2017 - 09.2018
Certified Medication Aide
CCAL
10.2015 - 11.2017
Cashier/Customer Service Manager
Walmart
03.2003 - 04.2006
Some College (No Degree) - Healthcare Administration
Independence University
High school diploma or GED -
Highland Springs High School
Similar Profiles
Nikki SmithNikki Smith
Customer Service Representative at Maximus Call CenterCustomer Service Representative at Maximus Call Center
Tabitha VaizTabitha Vaiz
Enrollment Broker at Maximus Call CenterEnrollment Broker at Maximus Call Center
Edith SalazarEdith Salazar
Bilingual DUAL CSR at Maximus Call CenterBilingual DUAL CSR at Maximus Call Center
Leigh CutrerLeigh Cutrer
Manager at Maximus Call Center (1-800-Medicare)Manager at Maximus Call Center (1-800-Medicare)
JASMINE MOSLEY, MHA, PMPJASMINE MOSLEY, MHA, PMP
Senior Project Manager (Strategic Integration & Operations) at Bon Secours Mercy HealthSenior Project Manager (Strategic Integration & Operations) at Bon Secours Mercy Health