Roselly A. Rodriguez
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience at Flight Services International, excelling in customer service and safety procedures. Proven ability to lead teams and enhance customer experiences through effective communication and conflict resolution. Bilingual in English and Spanish, committed to maintaining high standards in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Flight Services International
Houston, Texas
10.2023 - 09.2025
- Ensured passenger safety by conducting pre-flight safety briefings and checks.
- Provided exceptional customer service by addressing passenger inquiries and concerns.
- Managed in-flight services, including food and beverage distribution during flights.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Maintained knowledge of airline policies and regulations for compliance during flights.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Driver
Amazon Flex
Raleigh/Durhan, NC
11.2022 - 09.2025
- Safely handle customer packages to and from destinations.
- Communicated with support teams to resolve delivery issues promptly.
- Drive vehicle with caution in any weather condition.
- Adhered to company policies and procedures related to safety and security standards.
- Navigated routes using GPS technology for optimal delivery.
Cabin Agent
Prospect Airport Services
Newark, NJ
05.2022 - 10.2022
- Complied with TSA, FAA and corporate regulations to maximize personnel and passenger safety.
- Worked within team structure on timed tasks of 10 to 40 aircrafts daily so flights remained on schedule.
- Conducted security inspections on aircrafts to ensure safety for passengers following government and company requirements.
- Ensured cleanliness and safety of aircrafts environment for passenger satisfaction.
- Gained knowledge of all airport terminals which helped guide passengers find way to and from their flights.
Order Fulfillment Specialist
Amazon Flex
Carlisle, PA
10.2021 - 02.2022
- Pulled materials from warehouse, packed boxes and prepared shipments with care to guaranteed safe transport & customer satisfaction.
- Implemented quality checks to ensure order accuracy before dispatching items.
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Managed order processing and fulfillment using company logistics software.
Department Assistant Manager/Training Specialist
Citarella Gourmet Market
New York, NY
04.2018 - 12.2019
- Displayed high level of interpersonal skills while maintaining positive presence.
- Supervised, administered and assisted 5 to 15 sales associates daily.
- Led daily, weekly and monthly training feedback sessions.
- Uphold ability to succeed in fast-paced team environment while also capturing additional sales through suggestive selling.
- Usage of organization and quick-thinking abilities to run cash drawers while memorizing universal codes for produce and store inventory.
- Implemented new learning strategies depending upon employees' skill levels while evaluating trainees.
- Developed system knowledge in order to complete transactions, fix mistakes and find solutions.
- Trained new team members on store policies and customer service protocols.
Customer Service Clerk
Fairway Market
New York, NY
10.2016 - 11.2017
- Supervised roughly about 10 cashiers while ensuring disciplined and safe work environment.
- Maintained balance of cash drawers as well as received money in forms of cash, check or credit cards.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Assisted to maintain smooth schedule system and balanced safe count.
- Utilized strong problem-solving skills to deliver professional and outstanding support in every interaction.
- Provided high and efficient oversight of store by applying all company policies and procedures.
- Demonstrated proper use of first-aid kits in case of emergencies.
Education
High School Diploma - hospitality and tourism
Jacqueline Kennedy Onassis International Careers
New York, NY01.2015
Skills
- Customer service
- Safety procedures
- Team collaboration
- Interpersonal skills
- Leadership training
- Verbal and written communication (fluently in both English and Spanish)
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Flight Attendant
Flight Services International
10.2023 - 09.2025
Driver
Amazon Flex
11.2022 - 09.2025
Cabin Agent
Prospect Airport Services
05.2022 - 10.2022
Order Fulfillment Specialist
Amazon Flex
10.2021 - 02.2022
Department Assistant Manager/Training Specialist
Citarella Gourmet Market
04.2018 - 12.2019
Customer Service Clerk
Fairway Market
10.2016 - 11.2017
High School Diploma - hospitality and tourism
Jacqueline Kennedy Onassis International Careers
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