Rose Love Saintard
Tampa,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Poker Dealer
Silks Poker Room
08.2022 - Current
- Maintain a friendly and professional demeanor while dealing poker games, providing excellent customer service to patrons
- Provide accurate accounting of all chip sales, buy-ins, payouts, and jackpots
- Follow proper casino cash handling procedures when exchanging chips for money at the table
- Display excellent math skills for calculating payouts, odds, and house advantage percentages quickly.
Customer Service Representative
AMBS
Tampa, FL
01.2021 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained a high level of professionalism when dealing with difficult customers.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
IT Help Desk Technician
Alorica
Naples, FL
02.2020 - 07.2021
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Implemented updates, patches, and security fixes as needed.
- Collected, analyzed and reported on data for use in operational planning.
Table Games Dealer
Seminole Hard Rock Casino Hotel
07.2016 - 04.2021
- Maintained a fast and smooth game pace through adept handling of dice, chips, money, and cards
- Promoted customer satisfaction by greeting guests and fostering a fun gameplay environment
- Ensured accuracy in opening and closing procedures, including cash verification, rule application, and fraud prevention.
Education
Technical Project Management -
Hillsborough Community College
Tampa, FL12.2024
Skills
- French
- Creative problem-solving
- Critical thinking
- Team management
- Effective communications
- Excellent customer service
- Creative problem-solving
- Strong mathematical skills
- Attention to Detail
Certification
- Cybersecurity awareness; Phishing attacks
- Project management foundations; Budgets
- Project Management Foundations
Hobbies and Interests
- Cooking
- Reading
- Sports
Timeline
Poker Dealer
Silks Poker Room
08.2022 - Current
Customer Service Representative
AMBS
01.2021 - 05.2023
IT Help Desk Technician
Alorica
02.2020 - 07.2021
Table Games Dealer
Seminole Hard Rock Casino Hotel
07.2016 - 04.2021
Technical Project Management -
Hillsborough Community College