Roselyn Acosta
Grand Rapids,MI
Summary
Dynamic and bilingual professional with a proven track record in event planning and customer service honed at GVSU's Office of Student Life. Excelled in staff training and student engagement, significantly increasing participation. Skilled in teamwork and leadership, fostering collaborative environments and driving success. Demonstrates exceptional resource coordination and decision-making abilities.
Overview
4
4
years of professional experience
Work History
Student Manager-Event Services Desk Assistant
Office Of Student Life, GVSU
08.2023 - Current
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed incoming calls and directed them to appropriate departments for timely resolutions.
- Collaborated effectively within a team environment to achieve common goals while also demonstrating independent initiative in completing tasks.
- Developed positive relationships with clients through excellent interpersonal skills during phone conversations or face-to-face interactions.
- Assisted new employees in their onboarding process providing orientation materials andguiding them through company procedures systems.
- Planned special events for students, increasing engagement, and satisfaction.
- Arrived on-time for every shift and prepared supplies for early morning activities.
- Enhanced overall student experience by organizing extracurricular activities, events, and workshops relevant to their interests.
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Increased student engagement by implementing innovative management strategies and fostering a positive learning environment.
Team Associate
Walmart
05.2021 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
Team Member
McDonald's
02.2021 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
No Degree - Social Work
Grand Valley State University
Allendale, MI04-2027
Skills
- Event planning
- Bilingual - Spanish
- Resource coordination
- Preventive Maintenance
- Student engagement
- Customer service
- Teamwork and collaboration
- Team leadership
- Scheduling and coordinating
- Staff training
- Shift scheduling
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Student Manager-Event Services Desk Assistant
Office Of Student Life, GVSU
08.2023 - Current
Team Associate
Walmart
05.2021 - 08.2023
Team Member
McDonald's
02.2021 - 05.2021
No Degree - Social Work
Grand Valley State University
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