Roselyn Alonzo
San Antonio,TX
Summary
Dynamic and detail-oriented professional with a proven track record at SAS Orthopedic, PLLC, excelling in customer service and problem-solving. Leveraged data analytics to enhance operational efficiency and compliance, while fostering teamwork to streamline processes. Adept in Microsoft Excel, ensuring accuracy and efficiency in various tasks
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Administrative
SAS Orthopedic, PLLC
10.2015 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Hospital Payment Processing Specialist
Mission Trail Baptist Hospital
02.2013 - 10.2015
- Enhanced departmental workflow by developing clear communication protocols between team members and other key stakeholders.
- Contributed to the development of a robust risk management strategy by identifying potential weaknesses in current processes and offering actionable solutions.
- Reduced errors in payment processing by maintaining an organized system for tracking invoices, payments, and account balances.
- Streamlined payment processing procedures by implementing new software solutions to increase efficiency and accuracy.
Education
Bachelor of Science - GPA 3.8
The University of Texas At San Antonio
San Antonio, TX12-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Microsoft Excel
- High attention to detail
- Data analytics
- Project management
Languages
Spanish
Professional Working
Certification
- The National Society of Leadership and Success
- Honor Society
Timeline
Office Administrative
SAS Orthopedic, PLLC
10.2015 - Current
Hospital Payment Processing Specialist
Mission Trail Baptist Hospital
02.2013 - 10.2015
Bachelor of Science - GPA 3.8
The University of Texas At San Antonio
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