Summary
Overview
Work History
Education
Skills
RELATED TRAINING COURSES
Recognition
Timeline
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Roselyn Asiamah (Active Security Clearance)

Fredericksburg,VA

Summary

  • Skilled in negotiation and Microsoft Office, I excelled at Navy Federal Credit Union by implementing performance improvement techniques, leading to top-tier collection results. My analytical prowess and proactive approach in investigation were honed in the US Army Reserve, showcasing exceptional problem-solving and teamwork abilities. Recognized for outstanding service and mentorship, I consistently exceeded employer expectations.

Overview

5
5
years of professional experience

Work History

Late Stage Delinquency Control Counselor

Navy Federal Credit Union
Vienna, VA
08.2019 - Current
  • Demonstrates daily knowledge of collection principles and practices by successfully collecting on debts owed to Navy Federal in all stages of delinquency for consumer lending accounts
  • Reviews and evaluates member situations to establish mutually satisfactory payment arrangements
  • Demonstrates daily initiative to assist teammates and answer any questions or concerns that are asked to better assist in effective collecting
  • Overcame objections by applying advanced training and persuasion techniques
  • Provided financial counseling, payment plans and assistance including refinances, loan modifications, reduced interest rates and extensions to limit the loss to accounts
  • Performed in the top tier of calls made, accounts worked, money collected and overall percentage of cycles while accurately relaying information on Navy Federal delinquency policies and providing outstanding customer service
  • Gained thorough knowledge of needed applications including TSYS, CACS, UAD, and email
  • Gained thorough knowledge of all Navy Federal practices, procedures, values and Member Service while keeping up to date with all state regulations and laws
  • Strengthened my knowledge gained in early stage collections to be responsible for analysis and collection of delinquent accounts from 61 days delinquent up to charge off
  • Produced and submitted paperwork for loss mitigation and repossessions

Unit Supply Specialist (Logistics)

US Army Reserve
Fort Belvoir, VA
02.2024 - Current
  • Improved operations by conducting critical analysis and generating recommendations to resolve issues.
  • Monitored operations to ensure compliance with regulations and policies.
  • Documented investigative findings in reports.
  • Utilized statistical analysis to identify red flags and recommend preventive measures.
  • Maintained detailed records regarding investigations of inventories, including evidence collected and investigative techniques used.
  • Opened investigations into issues brought up by individuals in the reserve center.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Maintained accountability for all assigned property and equipment through manual record keeping systems.
  • Assisted in the preparation of records and reports related to unit supply operations.
  • Conducted physical inventories to identify discrepancies between actual stock levels and computer-generated reports.

Education

Unit Supply Specialist Course

US ARMY QUATERMASTER SCHOOL
Virginia
08-2024

High School Diploma -

Freedom High School
06-2016

Bachelor of Science - Business Accounting

Old Dominion University

Skills

  • GCSS-Army
  • Negotiation techniques
  • Performance improvement techniques
  • Fluent in Interpersonal, Oral, and written communication skills
  • Microsoft Office 365
  • Supply chain management
  • Analyzing reports
  • Extensive knowledge in Navy Federal consumer loans, credit cards, and collection systems
  • Investigative techniques

RELATED TRAINING COURSES

  • Pursuing Leadership Series
  • Agile Leadership
  • Empathetic Management

Recognition

Employee/ Counselor of the Month on multiple occasions

Timeline

Unit Supply Specialist (Logistics)

US Army Reserve
02.2024 - Current

Late Stage Delinquency Control Counselor

Navy Federal Credit Union
08.2019 - Current

Unit Supply Specialist Course

US ARMY QUATERMASTER SCHOOL

High School Diploma -

Freedom High School

Bachelor of Science - Business Accounting

Old Dominion University

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Roselyn Asiamah (Active Security Clearance)