Summary
Overview
Work History
Education
Skills
Languages
Trainings
References
Timeline
Hi, I’m

Roselyn Gomez

Corona,CA
Roselyn Gomez

Summary

Driven Patient Care Coordinator who is knowledgeable in all things Aesthetics. Proficient in addressing patients concerns and customizing a treatment plan tailored to patients needs. Decisive leader and creative problem solver with many years of healthcare and administrative experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
years of professional experience

Work History

AHAVA Medspa
Rancho Cucamonga, CA

Patient Care Coordinator
07.2022 - Current

Job overview

  • Followed up with patients after they left the facility to ensure they were receiving adequate post-care support.
  • Collaborated with providers to create a treatment plan tailored patients needs and concerns.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Contacted new leads via email, text or call.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Developed treatment plans based on individualized assessment of each patient's needs.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Scheduled evaluations and procedures for patients.
  • Educated patients on pre and post care instructions of the treatment(s) they were to receive.
  • Created new strategies for improving customer service standards within the organization as well as new strategies on increasing sales.

Belle Vie Medical Wellness and Aesthetics
Cerritos, CA

Front Desk Receptionist
11.2020 - 07.2022

Job overview

  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Explained policies and procedures to visitors.
  • Maintained a clean and organized reception area to uphold company image.
  • Responded to inquiries made online, by phone, and via email.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Scheduled and confirmed appointments for clients and staff.
  • Roomed patients, made sure demographics were up to date, took before and after photos/videos, applied topical numbing cream to area that will be treated (if needed).
  • Assisted with scheduling appointments for clients and visitors.
  • Signed patients up for any third party rewards programs that would coincide with treatment received.
  • Sent prescriptions to patient's pharmacy per providers orders.
  • Processed payments from customers using a variety of payment methods.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Responsible for creating the schedule for front office and back office staff as well as modifying the schedule based on colleagues request off submissions.

White Memorial Medical Center
Los Angeles, California

Patient Access Representative
12.2018 - 11.2020

Job overview

  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Scanned documents into electronic medical records system.
  • Verified insurance coverage for services provided by the facility.
  • Created new patient accounts in EMR system as needed.
  • Verified demographics and insurance information to register patients in computer system.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Managed incoming faxes related to patient registration processes.

Starbucks
Alhambra, CA

Supervisor
10.2011 - 12.2018

Job overview

  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Obtained Food Handlers certification.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Implemented quality control measures, significantly reducing error rates.
  • Performed daily inventory checks to ensure sufficient stock levels for all products.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Implemented new operational procedures, increasing efficiency.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Complied with company policies, objectives and communication goals.

Education

American Career College
Los Angeles, CA

from Vocational Nursing
05-2012

James A Garfield High School
Los Angeles

High School Diploma
06-2008

Skills

  • New Hire Training
  • Insurance Verification
  • Patient Relations
  • HIPAA Compliance
  • Payment Collection
  • Filing and Recordkeeping
  • Bilingual (spanish)
  • Medical Terminology
  • Patient Registration
  • Creative Problem-Solving
  • Scheduling
  • Care Planning
  • Attention to Detail
  • Patient Safety
  • Documentation
  • Goal Setting
  • Customer Service
  • Policy compliance
  • Patient Education

Languages

Spanish
Professional

Trainings

Several trainings with different reps such as Allergan and Galderma.

References

References available upon request.

Timeline

Patient Care Coordinator

AHAVA Medspa
07.2022 - Current

Front Desk Receptionist

Belle Vie Medical Wellness and Aesthetics
11.2020 - 07.2022

Patient Access Representative

White Memorial Medical Center
12.2018 - 11.2020

Supervisor

Starbucks
10.2011 - 12.2018

American Career College

from Vocational Nursing

James A Garfield High School

High School Diploma

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Roselyn Gomez