Roselyn Green
Mount Laurel
Summary
Dedicated healthcare professional with a strong background in customer service and team collaboration. Experienced in addressing patient inquiries, facilitating communication between patients and providers, and maintaining accurate documentation to promote effective care delivery.
Overview
17
17
years of professional experience
Work History
Healthcare Advocate
Humana
Mount Laurel
06.2024 - Current
- Assisted members in understanding healthcare benefits and services.
- Addressed member inquiries related to claims and coverage matters.
- Supported patient requirements in managing care transitions and follow-up processes.
- Maintained accurate records of member interactions and case notes.
- Provided support during enrollment processes for health plans.
- Facilitated communication between patients and providers regarding treatment options or concerns.
- Validated documentation thoroughly to prevent critical errors affecting care delivery and payments for services.
Guest Services/Front Desk Sales Associate
Sonesta International Hotels Corporation
Mount Laurel
09.2019 - 07.2022
- Oversaw reservations utilizing hotel management software.
- Facilitated guest check-in and check-out processes.
- Addressed guest inquiries while efficiently resolving issues.
- Processed payments and maintained accurate cash drawer records.
- Supported team members in daily operations and tasks.
- Maintained accurate records of daily sales transactions.
- Analyzed customer feedback surveys to identify areas of improvement within the store.
- Helped guests select and purchase products, join loyalty programs and sign up for services.
- Responded promptly to customer inquiries via phone, email, and in-person visits.
- Assisted with training new front desk associates on proper checkout procedures.
- Created weekly reports summarizing sales activities, customer feedback, and other important data points for management review.
- Identified opportunities for cross-selling products based on customer needs and preferences.
- Kept up-to-date knowledge of current promotions, pricing structures, payment options.
Manager on Duty
The Bamboo House
Cookstown
10.2008 - 07.2020
- Resolved customer complaints in a professional manner.
- Responded to customer questions regarding products, prices and availability.
- Developed strategies to increase customer satisfaction ratings.
- Supervised daily operations and ensured smooth service flow in restaurant.
- Performed administrative tasks such as filing documents or preparing reports.
- Interacted with customers regularly to ensure their needs were met.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Some College (No Degree) - Continued Education
Rowan
NJSkills
- Conflict resolution
- Team collaboration
- Benefit coordination
- Patient advocacy
- Customer service
- Ethics and confidentiality
- Healthcare risk management
- Knowledge of community services and programs
- Documentation validation
- Data analysis
- Active listening
- Healthcare navigation
- Healthcare advocacy
- Healthcare communication
- Healthcare research
- Client engagement
- Healthcare customer service
Timeline
Healthcare Advocate
Humana
06.2024 - Current
Guest Services/Front Desk Sales Associate
Sonesta International Hotels Corporation
09.2019 - 07.2022
Manager on Duty
The Bamboo House
10.2008 - 07.2020
Some College (No Degree) - Continued Education
Rowan