Roselyn Islas
Simi Valley,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Chi Chi's Pizza
Simi Valley, CA
07.2021 - Current
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Managed waitlists and special requests for large parties.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Greeted guests and sat customers at tables or in waiting areas.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
High School Diploma -
Monte Vista School
Simi Valley, CA06-2022
Skills
- Greeting guests
- Complex Problem-Solving
- Relationship Building
- Customer Service
- Handling Complaints
- Conflict Resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Golden State Seal Merit Diploma
References
Jose Adame - Manager
(661) 670-9979
Samantha Kinoshita - Assistant Manager
(980) 229-9740
Maggie Melendez - Childhood friend
(805) 587-9594
Timeline
Restaurant Hostess
Chi Chi's Pizza
07.2021 - Current
High School Diploma -
Monte Vista School
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