Roselyn Mata
Sarasota,FL
Summary
- Meticulous PCT excited to bring talent and expertise to any dialysis company. Highly skilled in initiating, monitoring, and terminating hemodialysis treatment for patients with wide range of renal illnesses.
- Reliable costumer service professional with experience. Capable and highly organized when coordinating documents and supplies. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work. Dependable, compassionate, caring, supportive, collaborative, reliable.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CCHT (Certified Clinical Hemodialysis Technician)
Fresenius Medical Care - Sarasota, FL
Sarasota, FL
05.2022 - Current
- Assessed patient responses to treatments and reported any changes to the nurse or attending physician.
- Sets up, tests, and operates hemodialysis machines for patient treatments.
- Obtains and documents necessary pre- and post-treatment vital signs and weight for each patient.
- Evaluates vascular access pre-treatment and performs vascular access cannulation.
- Evaluates intradialytic problems and provides intervention as prescribed by physician order or as directed.
- Monitors patients’ response to dialysis therapy.
- Evaluates patient prior to termination of venous access and discontinues dialysis treatment according to established procedures.
- Reports any significant information and/or change in patient condition directly to supervisor.
- Enters all treatment data into the designated clinical application in an accurate and timely manner.
- Collects, labels, appropriately prepares, and stores lab samples according to required laboratory specifications.
- Cleans and disinfects dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy.
- Assists other healthcare members in providing patient education.
- Prepares, organizes, and efficiently uses supplies and equipment to prevent waste.
Teacher
Koala Early Education Center
Sarasota, FL
09.2019 - 01.2020
- Follow plans and implement a series of educational experiences for kids from 0 to 3 years old.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Working with students one-on-one when they need extra help or attention
- Incorporated multiple types of teaching strategies into classroom.
- Completed daily reports, meal count sheets and attendance logs.
- Promoted physical, mental and social development using classroom games and activities.
Teacher's Assistant
Koala-T Daycare
Sarasota, FL
08.2019 - 09.2019
- Enforced rules regarding student conduct while promoting respect for diversity among classmates.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Receive the children at the opening of the school and take them to their parents at the closing.
Manager's Assistant
Alvin's Island (Marco Destin)
Sarasota, FL
05.2019 - 08.2019
- Delegated daily tasks to team members to optimize group productivity.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Utilized the company software to create and edit correspondence, documents and materials.
- Scheduled meetings and managed calendar.
- Open and close the store when the manager needed.
- Open the registers at the start of the first shift and close them at the end of the day.
- Chash deposits at the end of the week.
- Reviewed emails daily to prioritize tasks for the manager's attention.
Retail Sales Associate
Alvin's Island (Marco Destin)
Sarasota, FL
12.2018 - 05.2019
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Print the tee shirts.
- Cashier whenever needed
Administrator
La Cascada Hotel
Maturin, Monagas
11.2016 - 11.2017
- Devised and implemented improvements to reporting procedures.
- Assisted in the development of new administrative systems, procedures and policies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Organized special events such as company parties or trips for employees.
- Checked office stock to determine supply levels and maintain inventory.
- Authorize the purchase of materials and tools, food and beverages.
- Verify and control consumption of the petty cash of the hotel departments.
- Manage the collection of debts from hotel clients with open accounts.
- Make monthly reports of debts collection and send it to the director of finances.
- Communicate directly to the finance director.
- Prepare any report or work requested by Dir. of Finance
- Entered and maintained departmental records in company database.
- Collected, validated and distributed information to employees and the Administration Department
Income Auditor
La cascada Hotel
Maturin , Monagas, Venezuela
05.2015 - 07.2017
- Audit and verify all revenue transactions per room per night.
- Audit all outlet reports.
- Control and reconcile the daily sales in the outlets.
- Count all the cash and verify that the amount is the same that the night auditor placed in the sales repost.
- Sent the chash to the bank for daily deposits.
- Check the discounts and rates that the Front Office Reception are given.
- Identified control gaps in processes, procedures and systems.
- Record all the transactions and prepare daily and monthly sales and other reports for management (Administrator) according to hotel policies and procedures.
- Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
- Complied with established internal procedures by examining reports, processes and documentation.
- Work closely with Front Office (FO) and Food & Beverage (F&B) to ensure postings are accurate and any discrepancies are resolved in a timely manner
Administrative Assistant
La Cascada Hotel
Maturin, Monagas Venezuela
03.2013 - 05.2015
- Answer multi-line phone system, routing calls.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Make daily cash deposits from daytime audits (income Auditor)..
- Send emails and make calls according to the request of the administrator and the auditor.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Request and manage the money from petty cash from other hotel departments
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Reservation Supervisor
La Cascada Hotel
Maturin, Monagas, Venezuela
08.2012 - 03.2013
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
- Consulted with Front Desk Manager to discuss new plans and promotions.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Worked closely with front desk to achieve full occupancy of property.
- Maintained awareness of types of rooms available
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Work directly with the Administrator for new rates.
- Used Solaris (Software) and Window package to generate quotes and proposals for customers.
- Make the daily, weekly and monthly occupation report for the Management
Reservation Agent
La Cascada Hotel
Maturin , Monagas Venezuela
11.2011 - 08.2012
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Worked closely with front desk.
- Handled billing information over phone.
- Maintained awareness of types of rooms available.
- Make groups reservations.
- Coordinated with front desk staff to maintain maximum occupancy.
- Suggested amenities suited to clients' needs.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Relayed information on availability, pricing and discounts to customers.
- Ensured all reservations were properly documented in the system.
- Processed customer payments for reservations over the phone.
- Worked closely with other departments such as housekeeping and maintenance to meet customer needs in a timely manner.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Resolved guest complaints by providing exceptional customer service.
- Researched and resolved customer issues.
- Built and maintained productive relationships with employees.
Education
Bachelor's Degree in Hotel Management
Universidad De Oriente
Nueva Esparta, Venezuela11-2010
Skills
- Equipment Setup
- Motivational Interviewing
- Alarm Response
- HIPAA
- Work Ethic
- Communication
- Computer Skills
- Honestly
- Patience
- Guest Service
- Retail sales
- Problem-solving abilities
- Empathy
- Adaptability
- Collaboration talent
- Solaris
- Guest services
- Costumer Service
- Team Collaboration
- Patient Observation
- Direct Patient Care
- Hemodialysis Treatment
- Infection Control Standards
- Safety Monitoring
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Certified Clinical Hemodialysis Technician (CCHT)
- CPR Certification
References
References available upon request.
Timeline
CCHT (Certified Clinical Hemodialysis Technician)
Fresenius Medical Care - Sarasota, FL
05.2022 - Current
Teacher
Koala Early Education Center
09.2019 - 01.2020
Teacher's Assistant
Koala-T Daycare
08.2019 - 09.2019
Manager's Assistant
Alvin's Island (Marco Destin)
05.2019 - 08.2019
Retail Sales Associate
Alvin's Island (Marco Destin)
12.2018 - 05.2019
Administrator
La Cascada Hotel
11.2016 - 11.2017
Income Auditor
La cascada Hotel
05.2015 - 07.2017
Administrative Assistant
La Cascada Hotel
03.2013 - 05.2015
Reservation Supervisor
La Cascada Hotel
08.2012 - 03.2013
Reservation Agent
La Cascada Hotel
11.2011 - 08.2012
Bachelor's Degree in Hotel Management
Universidad De Oriente
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