Roselyn Meyer

• As a Sales coordinator, I support the entire Sales Office and operations to including executing the non-selling functions of the department to allow sales staff maximum time for soliciting and securing additional business for the hotel.
• Efficiently performing all assigned sales duties including processing incoming leads and executing sales reporting requirements.
• Ensuring all deadlines are met, performing assigned duties, maintaining sales data files, and acting as a liaison between hotels and clients. Assist the sales staff in all sales-related duties for group, corporate and catering-related businesses.
• Process all incoming business leads as directed by DOS and DOSM and DRM. Assist in the servicing of in-house groups from the sales office. Maintain files and sales databases as per company standards and ensure efficient communication of group needs to hotel operations staff.
• Execute assigned sales reporting and ensure all deadlines are met. Follow-up on all special projects and assignments given by the DOS and DOSM.
• Proficient in building group room block, rooming lists and reservations. 11. Member of business travel team, working directly with clients ensuring all necessary needs prior to arrival are met.
• Improved overall event success rates by carefully tracking progress against goals throughout planning process-adjusting strategy as needed.
• Monitored market trends to identify potential new business opportunities within target demographics or industries.
• Implemented a comprehensive follow-up process to solicit feedback from past clients, using their insights to continually improve service offerings and enhance client satisfaction.
• Provided exceptional customer service by addressing inquiries promptly and thoroughly to enhance overall client experience.

• As a Front Desk agent at the Camby, I am the first point of contact for guests so my first priority is to welcome them in a warm and friendly manner. My other duties and responsibilities include: Answer phone calls courteously, manage online, telephonic and in-person bookings effectively, register guests and verify reservations, check guests in and out of the hotel, assign rooms to guests and manage financial transactions such as settling accounts. Other duties include fielding guests' inquiries, arranging guest services and providing guests information about the hotel and surrounding area, and helping to resolve any guest complaints. My experience as a Front Desk Agent at The Camby has equipped me with expertise in customer service consistent with the Camby's upscale and exceptional standards. I understand and love the dynamic atmosphere we work in and have demonstrated my ability to meet and exceed guest expectations every day. In addition, I have learned and understand the need to achieve revenue goals through organized planning and excellent communication with clients, focusing on exceeding customer expectations to ensure they have a great experience and become repeat clients! I also know what it takes to be a part of a team that is focused every day on the customer, always looking for ways to provide "unexpected extras" that make our guests feel valued and special.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Established foundational processes for business operations.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Overview:

I have a passion and natural ability for customer service at the highest level. For 3 years, I was the owner/operator of a high end, luxury salon in Paradise Valley responsible for every aspect of the business, with my main focus being creating an exceptional experience for all my clients. From the way I greeted them when they entered the salon, to the decor and amenities we provided, and of course the quality of the services we provided, I monitored every detail to insure my customers wanted to return again and again. I was effective building a brand that customers loved and I chose to sell the business in April of 2022. Prior to this, I also worked as a property manager for clients who required close supervision and management of their part-time luxury properties in the Scottsdale/Paradise Valley area. My responsibilities included managing all aspects of the care and maintenance of their properties to insure their home was in perfect condition when they returned to Arizona for their stays.