Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic

Roselyn Miranda

Bothell,WA

Summary

Multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers. Friendly Sales Clerk offering expertise in today's fashion. Expert in upselling and resolving customer concerns. Over 15 years in service and sales. Dependable customer service with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Sales Clerk

White House Black Market
01.2019 - Current
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Kept front check out area clean and organized for efficient service.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.

Funeral Assistant

Dignity Memorial
10.2018 - Current
  • Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Drove company vehicles to transport remains or families to services.
  • Supported funeral director with all facets of funeral service coordination.
  • Provided personal assistance, emotional support and personal care to clients.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.

Registered Personal Banker

JP Morgan Chase
01.2001 - 05.2016
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Adapted products and services to suit customers' changing financial circumstances.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Implemented strategies to increase customer retention, enabling investment growth.
  • Worked with clients to address and respond to client and partnership management issues.
  • Engaged departments in customer satisfaction initiatives to uplift service ratings.
  • Increased daily sales by [Number]% by upselling banking products and financial services to customers.
  • Presented new and additional products and services to existing customers.
  • Responded to customer inquiries regarding new accounts and account services.
  • Verified customer identity and reviewed documentation for accuracy.
  • Provided customers with additional information regarding account services.
  • Maintained customer records and updated account information.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
  • Activated new accounts and issued customer identification numbers.
  • Collected customer information and completed new account forms.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Processed customer payments and account setup charges.
  • Monitored accuracy of customer information in system.
  • Greeted customers and delivered information about new account processes.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Explained account terms and conditions to customers.
  • Continually boosted branch production and revenue by 95% by consistently meeting all monthly and quarterly sales goals.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
  • Tracked and processed customer account requests and applications.

Education

Bachelor of Arts - Human Services

Western Washington University
Bellingham, WA
05.2000

Medical Assistant - Medical Assistant

Puget Sound Technology
Everett, WA
1998

Skills

  • Suggestive Selling
  • Inventory Control
  • Loss Prevention
  • Dependability
  • Efficiency
  • Professionalism

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Certification

  • Licensed [Job Title] - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Additional Information

Once employed as a Licensed Personal Banker at JP Morgan Chase (used to be Washington Mutual). Customer service from resolving issues with banking, opening accounts, selling insured life and annuity products, and selling home loans and home equity products. Making sure clients are satisfied and has full understanding of what they are purchasing.

Languages

Tagalog
Native or Bilingual

Timeline

Sales Clerk

White House Black Market
01.2019 - Current

Funeral Assistant

Dignity Memorial
10.2018 - Current

Registered Personal Banker

JP Morgan Chase
01.2001 - 05.2016

Bachelor of Arts - Human Services

Western Washington University

Medical Assistant - Medical Assistant

Puget Sound Technology

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Roselyn Miranda