Roselyn Ortega
New York,NY
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
1
1
year of professional experience
Work History
Barista/Cashier
The Juice Press LLC
09.2023 - Current
- Developed Customer Service experience
- Made smoothies and açaí bowls promptly
- Developed efficiency in a fast-paced environment
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Clerical Aide
JASA (SYEP)
07.2023 - 08.2023
- Data entry developed computer skills
- Scanned documents/ files into the company's system through printers
- Messenger, developing communication skills with adults in a professional setting
- Developed multitasking skills and efficiency to complete tasks
- Worked in reception
- Sent out mail
- Assisted adults with what they needed, whether it was assistance with applications or appointments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled confidential documents with discretion to protect sensitive company information.
- Enhanced office efficiency by organizing files, and maintaining accurate records.
- Reduced errors in data entry tasks by double-checking work before submission or distribution.
- Created and maintained detailed records of all office activities.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
- Utilized Microsoft Office Suite programs proficiently to compose documents, create spreadsheets, develop presentations as needed.
Education
Bachelors Degree -
CITY COLLEGE OF NEW YORK
05.2029
High School Diploma -
KIPP NYC College Prep
06.2024
Skills
- Proficient computer skills
- Fluent in Spanish
- Fluent in English
- Multitasking
- Order Taking
- Cash Register Operation
- Friendly and outgoing
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Professional Demeanor
- Available Weekends
Additional Information
GPA: 3.1
Satscore
1050
Honorsandawards
- Principal's Honor Roll (3)
- Honor Roll (5)
- Graduated With Honors
Coursework
- Graphic Design
- AP Calculus
- Honors Physics
- AP Spanish
- AP English Language and Composition
- SUPA Sociology
- AP World History
Extracurricular Activities
KIPP WHMS Cheerleading, 08/01/19, 04/01/20 Beyond Cheer Athletics, 07/01/20, 01/01/22
Timeline
Barista/Cashier
The Juice Press LLC
09.2023 - Current
Clerical Aide
JASA (SYEP)
07.2023 - 08.2023
Bachelors Degree -
CITY COLLEGE OF NEW YORK
High School Diploma -
KIPP NYC College Prep
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