Roselyn Piceno
Phoenix,AZ
Summary
Committed employee with extensive team building and supervisory experience. Efficiently tracks, counts and logs incoming and outgoing orders, reporting results to supervisors. Collaborates well with dispatcher, production and vendor teams and implements effective inventory practices.
Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Stock Manager
Walmart
Phoenix
08.2023 - Current
- Developed strategies to maximize efficiency in order to reduce costs and increase profitability.
- Conducted regular physical audits of warehouse products.
- Ensured compliance with company policies and safety regulations when handling hazardous materials.
- Recruited and trained new employees while creating and supervising efficient staff teams.
- Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Loaded and unloaded trucks with excavated material for transport to designated areas.
- Followed established procedures for safely operating machinery while adhering to company policies at all times.
Apparel Team Lead
Walmart
Yuma, Arizona
05.2023 - 08.2023
- Provided leadership and direction to a team of 10 apparel associates.
- Monitored the performance of all apparel associates, including coaching and training.
- Developed a daily plan for the apparel department to ensure objectives were met efficiently.
- Inspected merchandise on delivery trucks to ensure accuracy of orders.
- Maintained accurate inventory records and conducted regular stock counts.
- Resolved customer complaints regarding product quality or service in a timely manner.
- Assigned tasks to staff members based on their strengths and abilities.
- Conducted weekly meetings with apparel associates to review goals, objectives, and performance metrics.
Overnight Stocker
Walmart
Phoenix, AZ
07.2022 - 05.2023
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Conducted price changes as needed, following established procedures.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Used proper case cutting techniques to cut and sort stock loads.
- Identified and quickly handled spill clean-up.
- Updated pricing and sales signs to promote merchandise.
Cashier
Walmart
Yuma, AZ
01.2022 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
Customer Service Representative
Pizza Hut
Yuma, AZ
03.2021 - 06.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Gila Ridge High School
Yuma, AZ05-2022
Skills
- Stock replenishment
- Replenishment compliance
- Performance monitoring
- Merchandise management
- Forklift Operation
- Heavy Lifting
- Coaching abilities
Timeline
Stock Manager
Walmart
08.2023 - Current
Apparel Team Lead
Walmart
05.2023 - 08.2023
Overnight Stocker
Walmart
07.2022 - 05.2023
Cashier
Walmart
01.2022 - 08.2022
Customer Service Representative
Pizza Hut
03.2021 - 06.2021
High School Diploma -
Gila Ridge High School