Open To Work
Roselyn Roberts
Cheyenne,WY
Work Preference
Summary
Results-driven professional with a diverse skill set in customer service, IT support, and hospitality. Expertise in troubleshooting and resolving technical challenges, ensuring smooth operations for clients. Adept at delivering attentive service in fast-paced restaurant environments, prioritizing customer satisfaction. Experienced in barbering, dedicated to improving client relationships and personal grooming outcomes.
Skills
- Management and leadership
- Technical troubleshooting
- Incident management
- Customer service
- Critical thinking
- Problem resolution
- Call center experience
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
Work History
Owner / Operator
THE CHOP SHOP SALON
11.2017 - Current
- Pioneered the launch and continued management of this salon, with accountability for all facets of operations, including staffing, performance management, accounting, financial statements, and the delivery of exceptional customer experiences in a highly competitive industry.
Technical Support Specialist II
WESTERN VISTA FEDERAL CREDIT UNION
07.2022 - 11.2023
- Fulfills a critical role supporting the employees across five locations of this credit union with more than 15,000 members. Identifies, addresses, and resolves issues impacting the performance and availability of hardware, software applications, and networks with minimal disruption to business operations.
- Continually researches and recommends new technologies and systems with features and functionality aligned with the needs of the company and its employees.
- Assesses the potential ROI of procurement options.
- Assesses the compatibility of new programs with existing technologies, elevating concerns to the proper stakeholders.
- Orchestrates initiatives to install, modify, and maintain hardware and software systems.
Receptionist
JC Penney Salon
08.2016 - 11.2017
- Warmly greeted clients upon arrival, providing a welcoming atmosphere and ensuring a positive first impression.
- Managed appointment scheduling and confirmations through phone, in-person, and online systems, optimizing the salon’s daily operations.
- Assisted clients with inquiries regarding services, pricing, and products, delivering knowledgeable guidance to enhance their experience.
- Coordinated with stylists and technicians to ensure smooth service flow and timely client processing.
- Processed payments and maintained accurate financial records, ensuring compliance with salon policies.
- Handled client feedback and concerns professionally, striving to resolve issues and improve overall satisfaction.
- Maintained cleanliness and organization of the reception area, contributing to the salon's professional appearance.
Server/Waiter
Red Lobster
07.2015 - 08.2016
- Provided exceptional customer service by greeting guests promptly and ensuring a welcoming dining atmosphere.
- Delivered accurate food and beverage orders in a timely manner, adhering to Red Lobster's quality standards.
- Assisted guests with menu selections and made personalized recommendations to enhance their dining experience.
- Monitored tables for guest satisfaction and promptly addressed any concerns or requests.
- Collaborated effectively with kitchen and bar staff to ensure efficient service flow.
- Handled cash and processed payments accurately, following company policies.
- Maintained cleanliness and organization of the dining area and service
Education
Certificate Program - Information Technology
MyComputerCareer.com-TechSkills
Ohio City, OH09.2022
Certificate Program - Cosmetology
Cheeks International Academy of Beauty Culture
Cheyenne, WY11.2017
Associate of Applied Science (AAS) - Computer Information Systems
Laramie County Community College
Cheyenne, WY05.2012
Certification
- Barbering License
- CompTIA Network+
- Cosmetology License
- CompTIA Security+
- CompTIA A+
Languages
English
Overview
10
10
years of professional experience
1
1
Certificate