Roselyn Singh
San Francisco,CA
Summary
- Versatile and dedicated professional with proven success in airport operations, educational leadership, and retail management. Demonstrates expertise in coordinating mobility services, dispatching, staff scheduling, and compliance with FAA, TSA, and ADA standards at San Francisco International Airport. Recognized for maintaining safety, service excellence, and operational integrity in high-pressure environments. Experienced in driving educational quality through inclusive practices and technology integration, notably at Jagindra Singh Kindergarten. Skilled in financial reconciliation, mentoring teams, and delivering outstanding customer service in retail settings. Known for strategic oversight, clear communication, and a commitment to professionalism across diverse roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Support Agent
Prime Flight Aviation Services
01.2025 - Current
- Worked closely with operations and duty managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
- Dispatched mobility services including wheelchair assistance for timely passenger support
- Monitored flight schedules and gate assignments to optimize service delivery
- Operated mobiles, tablets, and dispatch systems for workflow coordination
- Communicated with airlines, airport authorities, and corporate offices
- Performed daily administrative tasks to ensure smooth airport operations
- Maintained accurate service logs, incident reports, and shift documentation
- Supported credential checks and access control for security ticketing operations
- Ensured compliance with FAA, TSA, and ADA regulations across service areas
- Assisted in onboarding and training new agents regarding company operations, policies, safety protocols and services
- Managed staff scheduling, daily timesheets, and payroll accuracy
- Handled HR documentation and maintained employee records
Early Childhood Educator
Ministry Of Education and Human Resources
01.2018 - 09.2024
- Delivered curriculum aligned with Fijian national education standards and learning frameworks.
- Designed inclusive, differentiated lesson plans based on curriculum goals and individual student needs.
- Fostered a safe, respectful, and engaging classroom environment that supported social-emotional development.
- Implemented effective classroom management strategies to maximize learning time and address behavioral concerns positively.
- Conducted formative and summative assessments; used data analytics and observation to monitor student progress.
- Communicated academic development through progress reports and parent-teacher conferences.
Contributed to school-wide initiatives in academics, sports, student welfare, and extracurricular programs. - Participated in staff collaboration and ongoing professional development to enhance instructional quality.
- Built strong relationships with students, families, and the wider community to support holistic growth.
Floor Supervisor
New World IGA Supermarket
01.2016 - 10.2017
- Managed accurate transactions and reconciled registers to uphold financial integrity.
- Trained and supported cashiers to ensure excellent customer service and operational efficiency.
- Handled customer inquiries and resolved issues to enhance shopping experiences.
- Assisted with cash balancing, closing procedures, and financial reporting.
- Maintained a clean, compliant checkout area and supported visual merchandising.
- Collaborated with sales staff and contributed to store performance improvements.
Education
Certificate - Conceptual Playlab
Monash University
06-2023
Bachelor of Arts - Early Childhood Education And Care
The University of The South Pacific
Fiji Islands09-2019
Skills
- Airport operations coordination and dispatch
- Timekeeping, payroll tracking, and staff scheduling
- Mobility services and ADA compliance expertise
- Administrative support and HR documentation
- Employee onboarding and team leadership
- Customer service and security credentialing
- Communication in English, Hindi, and Fijian
- Early childhood education curriculum development
- Inclusive education & care
- Educational leadership & Teacher training
- Retail operations and cashier supervision
Accomplishments
- 92 out 100 Fiji Teacher assessment rating - Jagindra Singh Primary School
Certification
- Caregiver (Aged Care)- Servivepro Training Institute (2023)
- Caregiver- Childcare/ Child Minding- Servivepro Training Institute (2023)
- Community Health Worker Core Competencies Training - Seaqaqa Police Bure (2014)
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Fijian
Native or Bilingual
Timeline
Operations Support Agent
Prime Flight Aviation Services
01.2025 - Current
Early Childhood Educator
Ministry Of Education and Human Resources
01.2018 - 09.2024
Floor Supervisor
New World IGA Supermarket
01.2016 - 10.2017
Certificate - Conceptual Playlab
Monash University
Bachelor of Arts - Early Childhood Education And Care
The University of The South Pacific
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