Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roselyn Torres

Summary

Proven customer service expert specializing in organization and multitasking priorities to complete assignments. Adept in handling high-pressure situations and improving customer satisfaction. Skilled in customer engagements, sales, upselling techniques and effective time management. Proven track record of enhancing efficiency and team collaboration. Organized and dependable worker, successful while managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously. Language proficient in Spanish. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.

Overview

3
3
years of professional experience

Work History

Manager

AAFES
02.2025 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Sales Representative

LA Fitness
05.2024 - 12.2024
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Generated new sales leads through cold calling and networking activities.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Developed key customer relationships to increase sales.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Negotiated deals and handled complaints or objections.
  • Produced sales documents, finalized deals and filed records.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Prepared and delivered appropriate presentations on products and services.
  • Recruited, hired and trained new hires to optimize profitability.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Operated register, handled cash and processed credit card transactions.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Restaurant Customer Representative

El Paso Restaurante Taquería & Cevichería
01.2024 - 05.2024
  • Skilled in handling high-pressure situations effectively while managing customers
  • Customer service expert in assisting customer questions, concern, relations to improve customer satisfaction
  • Enhanced and contributed to team success through effective communication and cooperation with team members, supervisors and senior leadership
  • Well-versed in process improvement by effectively developing and maintaining organized records and streamline processes
  • Ensured smooth operations by communicating relevant information between incoming and outgoing staff members
  • Monitored dining area capacity to prevent overcrowding while maximizing available of restaurant
  • Consistently upheld federal, state, local and company standards and policies, contributing to a positive reputation for the establishment among guests and peers
  • Trained new employees on customer service best practices and restaurant policies to maintain high standards of service

Customer Service Cashier

Panera Bread
02.2023 - 09.2023
  • Professional in high-pressure situations to manage customer expectations and ensuring customer satisfaction
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue
  • Collaborated with team members to maintain smooth operations and enhance customer experience

Education

Highschool -

C.D. Hylton Highschool
01-2024

Skills

  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Complex Problem-solving
  • Documentation and reporting
  • Sales management
  • Financial management
  • Interpersonal communication skills
  • Work ethic and integrity
  • POS system operations
  • Guest inquiries
  • Inventory control

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
ASL
Professional Working

Timeline

Manager

AAFES
02.2025 - Current

Sales Representative

LA Fitness
05.2024 - 12.2024

Restaurant Customer Representative

El Paso Restaurante Taquería & Cevichería
01.2024 - 05.2024

Customer Service Cashier

Panera Bread
02.2023 - 09.2023

Highschool -

C.D. Hylton Highschool