ROSELYNE FLORVIL
MEDICAL BILLING AND CODING
West Palm Beach,FL
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Manager's Assistant
HMS Host International
03.2013 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created employee schedules to align coverage with forecasted demands.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Managed filing system, entered data and completed other clerical tasks.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA 05.2001 -
Skills
Team motivation
undefinedTimeline
Manager's Assistant
HMS Host International
03.2013 - Current
High School Diploma -
Penn Foster Career School
05.2001 -
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