Roselyn Lyons- Hardin

• Answered questions from government professionals regarding programs and services offered by the county sheriff's office.
• Provided clerical support, addressing routine, and special requirements.
• Produced high-quality communications for internal and external use.
• Routed business correspondence, documents, and messages to correct departments and staff members.
• Facilitated dispute resolution meetings between parties involved in a grievance process.
• Prepared and distributed customer invoices and statements.

• Screen uninsured, or with no supplemental insurance to their Medicare or primary insurance for state, county, or federal eligibility assistance programs for all ER, inpatient, and out-patient patients.
• Provided other medical assistance options that are available for those ineligible for state,county, or federal assistance.
• Worked in liaison with a wide range of hospital staff, and provide hospital reimbursement to the client.
• Resolved patient problems, improved operations, and provided exceptional client support.
• Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
• Monitored, tracked , and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and book-keeping for 4 months.
• Helped with employee record keeping, including employment and application forms to support compliance procedures.

• Obtained BLS CPR Certification: American Heart Association (April 2016)
• Completed skilled phlebotomy tasks to obtain needed biological specimens for laboratory testing.
• Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
• Worked alongside experienced nursing professionals to learn new procedures.
• Completed Fundamentals of Nursing and Adult Health I

• Clinical at Sacred Heart Hospital on Medical/Surgical Floor (Aug 2012- Dec 2012) and Oncology Floor (Mar 2013- May 2013)

• Clinical at Specialty Center of Pensacola LTC Facility (Jan 2013-Mar 2013)

• Gave presentations on current topics relevant to the curriculum.
• Completed coursework in a broad range of subjects, developing a well-rounded education.
• Collaborated with peers to develop innovative solutions for educational challenges.
• Met regularly with academic advisors to ensure progress towards educational goals.
• Conducted research
  using academic journals and online databases for various papers.
• Engaged in classroom discussions, demonstrating critical thinking skills.