Roselynn Marrero
Kissimmee
Summary
Dedicated office experience with over 10.5 years, with strong background skills in office management, and ensuring all policies and procedures are followed. Strong analytical skills, with a focus on making sure all deadlines are met in a timely manner. Proven ability to streamline processes and enhance patient satisfaction through effective communication and problem-solving skills. Self-motivated and dependable, while achieving high performance with minimal supervision.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Support Clerk III
Orange County Public School- Cypress Creek HS
Orlando
07.2021 - Current
- Assisted in the front office. Answering phones and assisting parents with any questions or concerns. Provide parents with staff emails if needed. I took down messages for the leadership team to return phone calls if needed.
- Assisted in the Attendance Department. Signed students in and out of school. Input doctors' and parents' notes in the Skyward and file them in the students' folder. Update students' information on Skyward.
- Worked with guidance counselors, instructional staff, and staffing specialists if parents had any concerns regarding students' academic progress.
- Request students' official transcripts to provide to universities and the NCAA for sports.
- Supported in supervision when needed.
Cashier/Server
CRB HOSPITALITY OPERATIONS
ORLANDO
10.2020 - 04.2021
- Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
- Collect payments from customers.
- Write patrons' food orders on order slips, or enter orders into computers for transmittal to kitchen staff.
- Prepare checks that itemize and total meal costs, and sales taxes.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables, as required.
- Present menus to patrons, and answer questions about menu items, making recommendations upon request.
- Explain how various menu items are prepared, describing ingredients, and cooking methods.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Assist the host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Housekeeping Attendant/Office Coordinator
DOUBLE TREE BY HILTON AT SEAWORLD
ORLANDO
02.2010 - 03.2020
- I have been in the hospitality industry for over 9 years, where I have managed 17+ rooms as a supervisor, lobby attendant, and office coordinator, providing high-quality customer service to my guests in every aspect. Making them feel comfortable with the service requested. I will also complete tasks and perform my role as an office coordinator. I was the Employee of the Year for 2014.
Education
Business Development
AAFET
Barceloneta, PR07-2005
High School Diploma -
FERNANDO SURIA CHAVES
BARCELONETA, PR05.1999
Skills
- Bilingual in English and Spanish
- Excellent communication
- Attendance tracking
- Customer service
- Record management
- Quick learner and self-starter
- Microsoft Office Suite
- Multi-tasking and detail-oriented
Certification
- The Auxiliary Secretariat for Technological Education Programs
- Business Development
Timeline
Support Clerk III
Orange County Public School- Cypress Creek HS
07.2021 - Current
Cashier/Server
CRB HOSPITALITY OPERATIONS
10.2020 - 04.2021
Housekeeping Attendant/Office Coordinator
DOUBLE TREE BY HILTON AT SEAWORLD
02.2010 - 03.2020
Business Development
AAFET
High School Diploma -
FERNANDO SURIA CHAVES
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