Roselynn Salcie
Davie,FL
Summary
Dynamic Client Relationship Manager with over 15+ years' experience in sales and service roles for retail and health insurance organizations. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive and routine communications.
Overview
11
11
years of professional experience
Work History
Client Relationship Manager
LINQ Group Benefits, LLC
02.2015 - 09.2022
- Managed Small Business Clients (around 60) of Group Health Insurance (including: Health, Dental, Vision, Life, GAP group insurance): Operate as the lead point of contact for our clients (HR or Company Owner).
- Assisted in New and Renewing Business from Census for Quotes to Sale Proposal. Enroll & Terminate Employees. Claims Assistance. Individual Sales Agent: Handled individual referral for health, supplemental, dental, and vision insurance. Aided with new hire process, including training. Accounting: Completed monthly Commission reports for agency and reports for agent payouts. Reconciliation of payment to the agents under this agency.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Identified opportunities to cross or up-sell additional insurance and communicated customer needs to appropriate team.
Licensed Health Insurance Agent
My Insurance Exchange, LLC.
10.2014 - 02.2016
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Used [Software] to process benefit transactions.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Reported policy changes and company conditions affecting customer satisfaction.
- Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
- Tracked progress of all outstanding insurance claims.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Evaluated competitors' products and services to gain competitive advantage.
- Conducted annual reviews of existing policies to update information.
- Adhered to health and prescription insurance products, delivery systems and claims systems.
Womens Shoes Dept. Supervisor
Macys Department Store
05.2011 - 09.2014
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed team of 40 employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Handled cash register, returns and refunds.
Education
2-15 Health & Life -
Gold Coast
2014
Bachelor of Science - Clinical Psychology
Universidad Catolica De Santo Domingo
Santo Domingo, Dominican Republic2004
Skills
- Customer Engagement
- Problem-Solving Aptitude
- Member Support
- Client Rapport-Building
- Customer Inquiries
- Client Relationship Management
- Office Organization
- Proposal Presentations
- Emergency Calls
- Client Needs Assessment
- Effective Customer Communication
- Speaking Clearly
Languages
Spanish
Native or Bilingual
Timeline
Client Relationship Manager
LINQ Group Benefits, LLC
02.2015 - 09.2022
Licensed Health Insurance Agent
My Insurance Exchange, LLC.
10.2014 - 02.2016
Womens Shoes Dept. Supervisor
Macys Department Store
05.2011 - 09.2014
2-15 Health & Life -
Gold Coast
Bachelor of Science - Clinical Psychology
Universidad Catolica De Santo Domingo
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