ROSE M BREZEALE
Columbia,SC
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
LEAD DENTAL ASSISTANT
Dr. Jennings DMD
Columbia, SC
02.2020 - 11.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Created engaging content for Pinterest, Facebook and Instagram.
- Answered over 75 calls daily on multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Operated x-ray equipment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Increased office monthly productivity and sales by 30%.
EXECUTIVE ASSISTANT
JSA Group LLC
Aiken , SC
09.2016 - 02.2020
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Created expense reports, budgets and filing systems for management team.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Trained junior office staff in correct procedures and reporting requirements.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Filed paperwork and organized computer-based information.
- Managed over 50 phone calls and email inquiries daily.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Medical Receptionist/Cosmetic Sales Associate
Advanced Cosmetic Surgery
Greenville , SC
01.2015 - 11.2015
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed and filed financial documentation for
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Ranked among top sales performers, averaging over $100000 sales annually.
- Listened to customer needs and desires to identify and recommend optimal products.
Self Contracted / Fill In Dental Assistant
Self Employed Services
Upstate, SC
12.2012 - 01.2015
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Staged tray for procedures by arranging dental instruments and equipment.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Took dental images following strict patient protection rules, applying lead aprons.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Certified Tanning Consultant
Ultra Tanning Center & Ultra Tan Ii
Easley, SC
2010.07 - 2011.10
- Educated clients on health and safety of tanning facilities and procedures.
- Assigned clients to appropriate facilities based on desired treatments and health needs.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Sold Tanning lotions and enhancers to clients to increase salon profits by 25%.
- Exceeded monthly tanning product and membership sale quotas.
- Scheduled clients based on number of beds and booths with consideration of walk-in averages.
- Updated computer system with client schedules, inventories and spa information.
- Maintained clean and stocked front counter area.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Handled incoming information requests for several busy executives.
Education
Bachelor of Arts - Educational Studies
WESTERN GOVERNORSUNIVERSITY
Salt Lake City, UT 08.2019 - Current
Associate of Science - Healthcare Management And Administration
COLORADO TECHNICALUNIVERSITY
Colorado Springs, CO 12.2017 - 11.2018
ADA Dental Assistant Certification - Dental Assisting
Palmetto Career College
Greenville, SC 07.2012 - 12.2012
Skills
- Interpersonal Skills / Empathetic and open minded
- Candidate Searching
- Procedure Compliance/ positive outlook
- Decision Making/ motivation
- Employee Orientation
- Documentation and Recordkeeping
- Willingness to Learn
- Analytical and Critical Thinking/ Conflict Resolution
- Microsoft Office
- Verbal and Written Communication
- Detail-Oriented
- Team Collaboration
Additional Information
I am a compassionate and empathetic team player and professional on all fronts. I am a cultured military spouse with over 14 years in customer service experience, over 6 years in medical/dental experience both administrative and clinical. I am a survivor of domestic violence and advocate for women and children who suffer at the hands of domestic violence. I am an ally and advocate for the BLM movement and am a member of the LGBTQIA community. I believe that everyone deserves an opportunity to heal and grow and strongly support mental health goals. It is my greatest desire to become a part of a team that shares these values, to work with and become an asset within a company that I can flourish and exceed my career goals.
Timeline
LEAD DENTAL ASSISTANT
Dr. Jennings DMD
02.2020 - 11.2020
Bachelor of Arts - Educational Studies
WESTERN GOVERNORSUNIVERSITY
08.2019 - Current
Associate of Science - Healthcare Management And Administration
COLORADO TECHNICALUNIVERSITY
12.2017 - 11.2018
EXECUTIVE ASSISTANT
JSA Group LLC
09.2016 - 02.2020
Medical Receptionist/Cosmetic Sales Associate
Advanced Cosmetic Surgery
01.2015 - 11.2015
Self Contracted / Fill In Dental Assistant
Self Employed Services
12.2012 - 01.2015
ADA Dental Assistant Certification - Dental Assisting
Palmetto Career College
07.2012 - 12.2012
Certified Tanning Consultant
Ultra Tanning Center & Ultra Tan Ii
2010.07 - 2011.10
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