Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rose Maillanda Leger

SUNRISE

Summary

Proven expertise in warehouse safety and packing efficiency, demonstrated during tenure at Amazon. Skilled in loading, unloading, and order picking, with a knack for enhancing team productivity and safety compliance. Excelled in customer service, building rapport and loyalty at Ayibel LLC and Celia’s Elegant Venue. Achieved significant inventory accuracy, showcasing meticulous attention to detail and strong organizational skills.

Overview

1
1
year of professional experience

Work History

FC Associate

Amazon
11.2024 - Current
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Followed procedures at all times for personal and team safety.
  • Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
  • Picked and packed order items.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Customer Service Cashier

Celia’s Elegant Venue
09.2023 - 12.2023
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Processed customer orders and accurately handled payment transactions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Set up new sales displays each week with fresh merchandise.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Sales Associate

Ayibel LLC
04.2024 - 10.2024
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Used in-store system to locate inventory and place special orders for customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.

Education

NS4 - Biological Sciences

College Cœur De Jesus
Port Au Prince,Haïti
10.2020

Skills

  • Warehouse safety
  • Packing efficiency
  • Loading and unloading
  • Order picking
  • Barcode scanning

Languages

French
Native or Bilingual
English
Professional Working

Timeline

FC Associate

Amazon
11.2024 - Current

Sales Associate

Ayibel LLC
04.2024 - 10.2024

Customer Service Cashier

Celia’s Elegant Venue
09.2023 - 12.2023

NS4 - Biological Sciences

College Cœur De Jesus

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Rose Maillanda Leger