Rosemaire Smith
Brooklyn,NY
Summary
Highly organized Cargo Lead Agent at Delta Airlines, experienced in managing multiple tasks and handling issues. Possesses excellent problem-solving, communication and negotiating skills.
Overview
12
12
years of professional experience
Work History
Lead Cargo Agent
Delta Airlines
01.2021 - Current
- Evaluated operational processes for potential improvements, leading to a reduction in errors and enhanced productivity levels.
- Conducted routine audits to ensure compliance with industry standards and regulations.
- Trained new employees on company policies, safety regulations, and proper cargo handling techniques.
- Assisted in resolving customs issues in for prompt clearance of goods, minimizing delays or penalties using webvision.
- Ensured proper labeling, packaging, and documentation of hazardous materials shipments according to regulatory guidelines.
- Managed a team of cargo agents to effectively handle shipments, resulting in increased customer satisfaction.
Substitute Paraprofessional
Department Of Education
09.2015 - 09.2023
- Provided support during classes, group lessons, and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
- Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.
- Provided coverage for absent teachers as needed, seamlessly adapting to various teaching styles and subject matter expertise areas.
- Enhanced classroom management by implementing behavior support strategies and maintaining a structured environment for optimal learning.
Ticket Agent
Delta Airlines
11.2015 - 12.2020
- Managed flight overbooking proactively, minimizing disruptions and maintaining customer satisfaction.
- Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
- Trained new staff members in using airline reservation systems efficiently, resulting in shorter learning curves.
- Resolved customer complaints professionally and empathetically to retain loyalty.
- Promoted available upgrades and ancillary services to increase revenue per passenger.
- Implemented company policies consistently, promoting a fair and transparent approach to ticket pricing and availability management.
- Directed passengers to correct airport terminal locations.
- Used computerized ticketing systems to process ticket orders accurately and securely.
Customer Service Supervisor
Century 21 Department Store
11.2012 - 10.2015
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Education
High School Diploma -
Urban Assembly Academy Of Government And Law
New York, NY09.2010
Skills
- Customs regulations compliance
- Warehouse Management
- Customer service skills
- Relationship Management
- Web-Vision
- Microsoft Excel
- Computer Skills
- Workflow Management
- Team Collaboration
- Multitasking and Organization
Languages
Spanish
Full Professional
Timeline
Lead Cargo Agent
Delta Airlines
01.2021 - Current
Ticket Agent
Delta Airlines
11.2015 - 12.2020
Substitute Paraprofessional
Department Of Education
09.2015 - 09.2023
Customer Service Supervisor
Century 21 Department Store
11.2012 - 10.2015
High School Diploma -
Urban Assembly Academy Of Government And Law
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