Rosemarena `Overton
Bonney Lake,WA
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Motivated to do extra training in order to become POS ( person in charge, Self check out cashier and work the desk. I was also a cashier trainer.
I would often volunteer for extra hours, come in early and work late, My priority is excellent customer relations in every aspect of the job.
I am anxious to carry over these attributes to a new career opportunity.
Overview
25
25
years of professional experience
Work History
Cahier
Fred Meyer Stores
Aubrun, Sumner , Bonney Lake
07.2014 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
Bagger, Cashier
Top Foods
Auburn
06.1998 - 05.2014
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Bagged customer purchases while paying mind to industry best practices.
- Maintained customer satisfaction by assisting with carrying out goods.
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Communicated with cashiers and customers to learn about bagging needs.
- Returned unwanted merchandise and retrieved specially requested products.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Retrieved items for customers and verified prices.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Operated cash register to accurately process and record customer payments.
- Answered questions from customers regarding sales, prices.
- Checked for ID when selling tobacco and alcohol products
- Reconciled till at end of my shift
- correctly and efficiently rang up WIC purchases, coupons
- Memorized codes of produce to lesson time needed for transaction
Education
High School Diploma -
Kent Meridian High School
Kent, WA06.1999
Skills
- Cash Handling
- Cash Register Operation
- ID Verification
- Customer Assistance
- Conflict Resolution
- Liquor Law Compliance
- Refunds and Exchanges
- Written and Verbal Communication
- Complex Problem-Solving
- Time Management Skills
Accomplishments
- Trained and mentored new cashier employees.
- Completed Person in charge, Shelf checkout and desk training program.
- Had excellent secret shopper reviews
Timeline
Cahier
Fred Meyer Stores
07.2014 - Current
Bagger, Cashier
Top Foods
06.1998 - 05.2014
High School Diploma -
Kent Meridian High School