Rosemarie Aponte
Cudahy,USA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting individual growth and team success and achieving positive results.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Crowne Plaza Milwaukee South
Milwaukee, WI
12.2022 - Current
- Perform clerical duties such as creating and revising reservations, writing professional letters, documents, and frequent updates for wide dissemination providing clear communication
- Provide exceptional customer service
- Research and resolve issues for customer support and satisfaction
- Answer telephone calls and respond to emails in a timely and professional manner
- Conduct financial transactions, manage a cash drawer, and reconcile transactions daily
- Proper use, management, and disposal of financial documentation and information
- Training other front desk agents on performing job tasks correctly and efficiently
- Ship, receive, and track incoming and outgoing packages
- Managing, storing, organizing inventory
Title Assistant/Front End Lead
Summit LDS Closing & Escrow, LLC
Milwaukee, WI
01.2023 - 10.2024
- Adhere to all local, state, and federal regulations regarding real estate title insurance
- Ensuring guests feel welcome and provide thorough assistance
- Answer and make phone calls, take messages, and check voicemail
- Receive, screen, and distribute mail and packages
- Keep the front desk and waiting area clean, organized, and professional
- Routinely conducting inventory, ordering new supplies, and distributing supplies
- Provide clients directions/instructions to different parts of the office to meet with closers
- Handle emergencies if any shall arise in a timely and effective manner
- Perform clerical tasks such as faxing, transcribing, and filing various highly sensitive documents
- Maintain property security via situational awareness and report suspicious activity
- Represent the business with a positive attitude and professional appearance
- Organize and maintain all relevant documents related to real estate transactions, including purchase agreements, deeds, mortgages, liens, and title commitments
- Perform thorough title searches to identify any encumbrances or defects on a property, such as liens, easements, or judgments
- Work to resolve any title issues discovered during searches by obtaining necessary documents or contacting relevant parties to clear defects
- Schedule appointments, answer phone calls, manage email communication with clients, lenders, and other parties involved in the transaction
- Prepare closing documents, including title insurance policies, and ensure all necessary paperwork is ready for the closing date
- Maintain accurate and up to date records of title searches, closing details, and related fees in the company database
Legal Instruments Examiner GS-7
Department of Veteran Affairs
Milwaukee, WI
06.2021 - 02.2022
- Adjudicator for veteran benefits programs
- Determined veteran's eligibility and entitlement to programs offered by the Veterans Administration and ensured that veterans received care and benefits as provided by the Veterans Administration programs
- Provided administrative support using a variety of programs to create documents and spreadsheets
- Consistently answered and screened all in-coming phone calls and took messages accordingly or directed the phone calls to the appropriate staff member for complicated inquiries
- Demonstrated grace through daily, weekly & monthly communication with customers, peers, managers, etc
- Analyzed and interpreted a complex set of federal laws, regulations, policies and procedures and completed processing for applicability
- Assisted visitors and callers with the completion of forms and documents necessary to provide veteran's benefits and reviewed for compliance with established guidelines
- Responsible for compliance to policy and procedures regarding privacy and release of information
- Verified and certified documents related to military service (i.e
- DD-214’s)
- Performed Data entry and other typing correspondence and documentation
- Maintained confidential records and ensured compliance to the Consolidated Veterans Records System
- Utilized office equipment, to include fax machines, personal computers, printers, and copy machines
Warehouse Associate
Amazon
Milwaukee, WI
11.2020 - 03.2021
- Examined and inspected containers, materials, or products to ensure that product quality and packing specifications are met
- Measured, weighed, and counted products and materials
- Assembled, lined, and padded cartons, crates, and containers, using hand tools
- Obtained, moved, and sorted products, materials, containers, and orders, using hand tools
- Cleaned containers, materials, supplies, or work areas, using cleaning solutions and hand tools
- Removed completed or defective products or materials, placing them on moving equipment, such as conveyors, or in specified areas, such as loading docks
- Loaded materials and products into package processing equipment
Date Entry Associate
Central New Hampshire Employment Services (New Hampshire Ball Bearings)
Laconia, NH
02.2019 - 08.2019
- Used various data entry systems to maintain files
- Compiled, sorted, and verified the accuracy of data before it is entered
- Compare data with source documents, or re-enter data in verification format to detect errors
- Stored completed documents in appropriate locations
- Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields disks for subsequent entry, using keyboards or scanners
- Maintained logs of activities and completed work
- Attended daily/weekly meetings with team & supervisor, showing effective communication of expectations and completion of tasks
Supply Administration/Purchasing Agent
United States Marine Corps
09.2014 - 09.2018
- Used various computer systems within the governmental supply system in order to maintain files and supply systems accordingly
- Procured over $200,000 worth of materials through the Government Commercial Purchase Card Program after intensive research and review of multiple sources of supply per item
- Received then issued individually and cataloged each purchase from start to finish, established a documented filing system that will be used as the baseline for future purchases
- Developed and maintained procurement procedures for the GCPC Program
- Demonstrated excellent Financial Management, which resulted in exceptional inspection results from the Field Supply & Maintenance Analysis Office Inspection Team
- Networked with numerous local and federal agencies, generating rapport with customers and business partners
- Oversaw and train subordinates on standard purchasing procedures in accordance with federal finance law and rules and regulations
- Prepared written correspondences of findings on inspections and forwarded reports to appropriate command structure
Education
High School -
Inter Lakes High School
Meredith, New HampshireSome College - A.S. - Business
Manchester Community College
Manchester, New HampshireSkills
- Customer Service
- Financial Literacy
- Computer Literacy
- Honest and Ethical
- Highly Organized
- Attention to Detail
- Problem Solving
- Self-Management
- Credit and cash payments
- Safety and security procedures
- Registration processing
- Training and mentoring
- Report generation
Military Experience
United States Marine Corps, Honorable Discharge
Timeline
Title Assistant/Front End Lead
Summit LDS Closing & Escrow, LLC
01.2023 - 10.2024
Front Desk Agent
Crowne Plaza Milwaukee South
12.2022 - Current
Legal Instruments Examiner GS-7
Department of Veteran Affairs
06.2021 - 02.2022
Warehouse Associate
Amazon
11.2020 - 03.2021
Date Entry Associate
Central New Hampshire Employment Services (New Hampshire Ball Bearings)
02.2019 - 08.2019
Supply Administration/Purchasing Agent
United States Marine Corps
09.2014 - 09.2018
High School -
Inter Lakes High School
Some College - A.S. - Business
Manchester Community College
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