Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rose Marie Bey

Pasadena,CA

Summary

Talented leader with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Possesses a collaborative, team-building approach. Dedicated to partnering with coworkers to promote engaged, empowering work culture.


Proficient in best practices, market trends and regulatory requirements of industry operations. Prioritizes customer experience and customer satisfaction. Passionate about building community presence and social media brand awareness.



Overview

20
20
years of professional experience

Work History

McDonald's Crew Member

McDonald's Corporation
03.2004 - 06.2006
  • Took orders, prepared meals, and collected payments.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to provide superb customer experience and achieve relevant goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Worked front counter, drive-thru and other areas.
  • Became familiar with products to answer questions, upsell products and help meet seasonal and quarterly goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Worked well with teammates and accepted coaching from management team.

Hostess

Wally Waffle
01.2017 - 06.2017
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Promoted business loyalty by fostering positive customer relationships.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Busser

The Breakfast Club Cafe
01.2023 - 02.2023
  • Responsible for providing a clean and pleasant dining experience by clearing, sanitizing, and resetting tables
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
  • Arranged tables and chairs for special occasions and events.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Engaged in suggestive selling and other sales techniques.
  • Ensured that the restaurant was well stocked with necessary items such as silverware, plates, napkins, and cups of water glasses.
  • Provided attentive service and proactively assessed guest needs.

Warehouse Attendant

Salvation Army
05.2023 - 12.2023
  • Receive donations from employees and distribute them to designated departments
  • Tag linens, houseware, clothing, and shoe items for purchase
  • Performed all warehouse laborer duties including picking, packing, counting, record keeping, and maintaining a clean area
  • Hang, sort, and inspect the merchandise for retail sale
  • Picked all orders with 100% accuracy despite high speeds
  • Maintained a clean work area, meeting 100% of inspection requirements
  • Helped to make small changes to the inventory control system that make packing orders more efficient
  • Often assisted in administering the quarterly inventory.
  • Kept work areas clear of trash and debris, effectively minimizing accidents and maximizing output.
  • Collaborated with supervisors to support warehouse operations, taking initiative to complete tasks on time.
  • Trained and onboarded new trainees

Lead Manager

Starbucks
12.2023 - Current


  • Measured team performance and reported metrics to leadership team members.
  • Set overall vision and provided team leadership.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Enforced quality assurance practices for each phase of development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated inventory needs to supply chain vendors to ensure proper inventory quotas were maintained.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

H.S Diploma -

Samuel C. Mumford High School
Detroit, MI

Esthiology (Certification) -

Aveda Institute
Columbus, OH

Certificate - Food Handler's License

SERV SAFE
Ohio, United States
04.2022

Skills

  • Beverage Service
  • Server Support
  • Guest Relations
  • Food Running
  • Turning Tables
  • Time Management
  • Performance Improvement
  • Inventory Management
  • Regulatory Compliance
  • Effective problem solving
  • Cleaning and sanitizing
  • Food safety practices

Timeline

Lead Manager

Starbucks
12.2023 - Current

Warehouse Attendant

Salvation Army
05.2023 - 12.2023

Busser

The Breakfast Club Cafe
01.2023 - 02.2023

Hostess

Wally Waffle
01.2017 - 06.2017

McDonald's Crew Member

McDonald's Corporation
03.2004 - 06.2006

H.S Diploma -

Samuel C. Mumford High School

Esthiology (Certification) -

Aveda Institute

Certificate - Food Handler's License

SERV SAFE

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Rose Marie Bey