Rosemarie Blanco

Renaissance Dental Group

01.2007 - Current

Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Reconciled end-of-day reports to determine accurate billing and payment processing.
Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
Developed procedures to establish accurate and organized check-in and check-out processes.
Implemented staff training programs, improving employee performance and team cohesion.
Improved team morale and efficiency with regular training sessions and performance feedback.
Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
Coordinated referrals to specialists or additional services as needed, expediting access to necessary care.
Trained new team members on effective coordination practices and clinic protocols, fostering a cohesive work environment focused on patient-centered care delivery.

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