RoseMarie Borunda
El Paso
Summary
Proactive Co-Manager and Assistant Office Manager with extensive experience in inventory control, customer complaint resolution, and compliance monitoring. Proven success in increasing sales revenue through staff training and developing action plans for underperforming departments. Strong skills in staff management, product management, and implementing loss prevention measures.
Overview
24
24
years of professional experience
Work History
CoManger
Verlander Enterprises
07.2017 - Current
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
Assistant Office Manager
Helzberg Diamonds
08.2001 - 09.2002
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Sales Floor Supervisor
Agaci Store
05.2000 - 07.2001
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Demonstrated product and answered questions for prospective customers.
- Implemented loss prevention measures to minimize shrinkage, contributing to improved profitability margins.
Education
GED -
Burges High School
El Paso, TXSkills
- Staff Management
- Product Management
- Sales Techniques
- Customer Service
- Staff Training
- Professional and Courteous
- Hiring and Training
- Schedule oversight
- Documentation And Reporting
Languages
English
Spanish
Native or Bilingual
Timeline
CoManger
Verlander Enterprises
07.2017 - Current
Assistant Office Manager
Helzberg Diamonds
08.2001 - 09.2002
Sales Floor Supervisor
Agaci Store
05.2000 - 07.2001
GED -
Burges High School