Rosemarie DaSilva
Summary
Experienced Front Office Manager with a track record of enhancing revenue, team productivity, and operational policies to ensure the facility operates at a sustainable and profitable level. Skilled in motivating and retaining employees, as well as building strong relationships with staff and customers. I bring a well-organized approach, strong leadership abilities, and effective planning skills to drive operational success. Committed to continuously improving operations and controlling costs for long-term success.
Overview
36
36
years of professional experience
Work History
Operations Coordinator
ITV/Experis/First Citizens Bank
06.2023 - Current
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Tenant Service Coordinator
Kane Realty
12.2016 - 11.2022
- Maintained accountability for building keys, master keys and access cards.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Handled rent collection invoices, billing and other tenant-related charges as per lease agreements.
- Interfaced as corporate liaison between tenants and management office team.
Apartment Manager/Assistant Manager
Palms Associates
02.2007 - 10.2016
- Attracted quality tenants and screened with standard checks to verify suitability for available apartments. At the time of my hire the occupancy was 54%. We were able to raise that occupancy to 92% in four months. This was done by creative marketing.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Handled rent collection invoices, billing and other tenant-related charges as per lease agreements.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Maximized occupancy with strong marketing and tenant relations skills.
- Maintained building's accounts by collecting rent and utility payments.
Office Manager/Sales Marketer
Care New England
12.1999 - 07.2006
- Managed staff scheduling and set patient scheduling policy.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Coordinated logistics for internal and external staff meetings and conferences.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Cross-sold additional products and services to purchasing customers.
Home Care Coordinator/HR/Payroll Specialist
Dependable Nursing
07.1989 - 11.1999
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Led and motivated over 150 employees through supervision, training and coaching on duties and daily operational activities.
- Initiated training and education programs for supporting healthcare staff.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Oversaw clinic financial management, recruitment and human resources.
- Applied HIPAA privacy and security regulations while handling patient information.
- Reviewed claims for coding accuracy.
Skills
- Multi-Screen Security Monitoring
- Security Management
- Insurance Certificate Management
- Staff/Meeting Work Scheduling
- Billing Administration
- Professional Development Initiatives
- Workforce Review Experience
- Employee Recruitment and Hiring
- HIPAA Guidelines
- Talent Acquisition Management
- Database Management
- Sales Experience
- Service Channel
- Notary
Languages
Portuguese
Limited Working
Timeline
Operations Coordinator
ITV/Experis/First Citizens Bank
06.2023 - Current
Tenant Service Coordinator
Kane Realty
12.2016 - 11.2022
Apartment Manager/Assistant Manager
Palms Associates
02.2007 - 10.2016
Office Manager/Sales Marketer
Care New England
12.1999 - 07.2006
Home Care Coordinator/HR/Payroll Specialist
Dependable Nursing
07.1989 - 11.1999
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