Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosemarie Delgado

Emmaus,PA

Summary

Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.

Overview

4
4
years of professional experience

Work History

Patient Care Coordinator

All American Homecare
01.2024 - Current
  • Maintain accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing and EVV tracking.
  • Monitored client progress closely by tracking HHA notes, make sure HHA follows plan of care.

Patient Care Coordinator Assistant

All American Homecare
11.2023 - 01.2024
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction.
  • Enhanced employee satisfaction by efficiently processing timesheets
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures, EVV training and protocols, ensuring consistency in patient care delivery.

Fingerprint Technician

All American Homecare
05.2022 - 11.2023
  • Collaborated with inter-agency partners to share knowledge, resources, and expertise in the field of biometric identification.
  • Maintained a high standard of fingerprint quality by adhering to established guidelines and protocols.
  • Elevated departmental standards by mentoring junior technicians in proper techniques for fingerprint collection, analysis, and storage.
  • Continually expanded technical knowledge through ongoing training sessions, workshops, or industry conferences related to biometrics technology advancements.
  • Ensured compliance with federal, state, and local regulations governing the collection, storage, and dissemination of biometric data.

Direct Care Worker

All American Homecare
08.2021 - 05.2022


  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.

Education

Associate of Arts - Social Work

Lehigh Carbon Community College
Schnecksville, PA

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Office administration
  • Relationship building
  • Organizational skills
  • Customer service
  • Scheduling
  • Attention to detail
  • Patient care coordination

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Patient Care Coordinator

All American Homecare
01.2024 - Current

Patient Care Coordinator Assistant

All American Homecare
11.2023 - 01.2024

Fingerprint Technician

All American Homecare
05.2022 - 11.2023

Direct Care Worker

All American Homecare
08.2021 - 05.2022

Associate of Arts - Social Work

Lehigh Carbon Community College

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