Rosemarie Dominguez
Fort Worth,TX
Summary
Dedicated and results-driven professional with a strong background in office management, customer service, and administrative operations across diverse industries. Collaborative team player with a positive attitude and a proven ability to build strong relationships with clients and colleagues. Highly motivated to enhance customer satisfaction and contribute to overall business success. Articulate, enthusiastic, and goal-oriented, with a passion for fostering partnerships and driving business growth.
Overview
17
17
years of professional experience
Work History
Commercial Office Manager
Groundworks
2411 Thomas Rd, TX
11.2022 - Current
- Optimized operational efficiency through effective scheduling and resource allocation.
- Resolved client issues promptly, enhancing customer satisfaction ratings.
- Organized team activities to build camaraderie and promote positive workplace culture.
- Reviewed contracts for accuracy, ensuring compliance before company approval.
- Tracked invoices and payments, maintaining precision in accounts receivable and payable.
- Prepared budgets, forecasts, and financial statements to support strategic planning.
- Led team meetings to convey priorities and evaluate business outcomes.
- Managed project timelines and deadlines, overseeing all job schedules and new client setups.
Office Manager
McIlvain & Associates
Southlake, TX
12.2021 - 09.2022
- Managed team of tax preparers to ensure compliance with deadlines.
- Created monthly reports detailing budgeting projections for upcoming fiscal years.
- Coordinated interdepartmental efforts for client tax filings.
- Supervised payroll processing to guarantee timely employee compensation.
- Delegated tasks to staff, establishing priorities and goals for productivity.
- Reviewed billing processes regularly to maintain accuracy before customer invoicing.
- Coded and entered daily invoices using in-house accounting software.
- Assisted accounts receivable activities, including invoicing, collections, and deposits.
Office Manager
Texas Air Mechanical
Keller, USA
06.2020 - 06.2021
- Point person for maintenance, mailing, supplies, equipment, bills and payments.
- Reviewed collection reports regularly to determine status of collections and amounts of outstanding balances and formulate effective strategies to bring numbers back in line with targets.
- Maintained AR and AP data through Quickbooks platform.
- Followed up with vendors, managers, and other employees to resolve open issues and discrepancies.
- Maintained vendor and contractor records and kept proper W9 documentation on file.
- Processed accounts payable forms, invoices, and checks, and perform various other bookkeeping functions. Reviewed invoices for required backup documentation and payment approvals.
- Made management decisions in Manager's absence.
Office Manager
Fairway Resources
Southlake, USA
06.2016 - 06.2020
- Supported executives with project support, data analysis, and administrative tasks.
- Handled telephone, email, and postal mail inquiries, personally handling basic questions and compiling lists for management review.
- Kept the executive team productive and on-schedule by coordinating appointments and skillfully responding to routine inquiries.
- Kept staff aware of requirements and coordinated event activities, spotting and correcting problems at all stages.
- Planned events by coordinating rentals and other details.
- Organized and scheduled meetings and appointments.
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Updated business website pages and social media profiles with current operations information.
- Helped gather supplies and set up spaces to coordinate meetings and office events.
- Issued badges and logged incoming visitors to meet security standards.
- Managed incoming and outgoing mail and deliveries to support efficient office operations.
- Acted as Executive Assistant to the management team and served as primary liaison between customers and upper-level management.
- Organized department meetings, including setting conference room schedules and sending reminder notices.
- Coordinated travel arrangements for domestic and international trips.
- Maintained accounting functions, including accounts payable and accounts receivable.
Kasmir Fabrics
Call Center Rep
Irving, TX
06.2008 - 07.2014
- Maintained robust call control while efficiently resolving issues through scripts.
- Navigated computer systems to review information and respond effectively to callers.
- Updated customer accounts and contact details within call management databases.
- Safeguarded clients' rights by ensuring confidentiality of personal and financial data.
- Verified information accuracy and clarified orders as needed.
- Responded promptly to emails and phone calls regarding order inquiries.
- Assisted in processing large orders for corporate clients with attention to detail.
- Processed returns and exchanges efficiently, enhancing customer satisfaction.
Education
Some College (No Degree) - Legal Studies
Court Reporting Institute of Dallas
DallasHigh School Diploma -
Continental Academy
HomeschoolSkills
- Customer service and support
- Microsoft Office proficiency
- QuickBooks expertise
- Administrative management
- Financial reporting and analysis
- Accounts payable and receivable
- Training and development facilitation
- Collections management
- Attention to detail
- Time management skills
- Integrity and ethics
- Initiative and proactivity
- Team collaboration
- Supervision and leadership
- Empathy and understanding
Languages
- English, Speak, Read, Write
- Spanish, Speak, Read, Write
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Commercial Office Manager
Groundworks
11.2022 - Current
Office Manager
McIlvain & Associates
12.2021 - 09.2022
Office Manager
Texas Air Mechanical
06.2020 - 06.2021
Office Manager
Fairway Resources
06.2016 - 06.2020
Kasmir Fabrics
Call Center Rep
06.2008 - 07.2014
Some College (No Degree) - Legal Studies
Court Reporting Institute of Dallas
High School Diploma -
Continental Academy
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