Summary
Overview
Work History
Education
Skills
I am highly motivated with leadership abilities self-directed capable to multi-task with leadership
Highly motivated with strong leadership, wonderful team player
Additional Information
Timeline
Generic

Rosemarie Edwards Gregory

Newton,New Jersey

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 21-years career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Goal-oriented manager with distinguished experience in Hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Goal-oriented manager with distinguished experience in the Hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in a management position. Ready to help team achieve company goals.

Overview

22
22
years of professional experience

Work History

Director of Catering Sales

I-85 Hospitality Group
Parsippany, New Jersey
04.2017 - 10.2021
  • Acquire and develop new business account contracts i.e., Corporate, Wedding Group Blocks Local and International Group Blocks, Corporate Events with Banquets. Satisfied to clients requirements.
  • Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
  • Booked event facilities and coordinated set up and break down of both dining and kitchen areas.
  • Collaborated with clients to confirm event details such as setup logistics, food and beverage selections to fulfill client requests.
  • Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
  • Exceeded both quarterly and annual sales goals.
  • Utilized hospitality associations, business journals and Internet resources to obtain current industry knowledge.
  • Increased website traffic and conversions through email and social media marketing.
  • Developed and implemented improved marketing initiatives to drive revenue.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.

Catering Sales Manager

I-85 Hospitality Group
Parsippany, New Jersey
05.2014 - 04.2017
  • Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
  • Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
  • Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
  • Exceeded both quarterly and annual sales goals.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.

Meeting and Exhibits Coordinator

I-85 Hospitality Group
Parsippany, New Jersey
07.2012 - 05.2014
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Supervised onsite team of caterers, audio-visual technicians, and facility management team.
  • Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
  • Attended bridal industry events to promote services and build relationships with prospective vendors.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Guest Service Manager

I-85 Hospitality Group
Parsippany, New Jersey
10.2006 - 07.2012
  • Reviewed daily bookings, preparing guest rooms prior to arrival.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Monitored staff training, scheduling and shift changes.
  • Understood and implemented safety and emergency procedures.
  • Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
  • Liaised between guests and hotel management, relaying information, promotions and issues.
  • Coordinated luggage collection, transportation and storage.
  • Maintained and troubleshot hotel property management systems.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Supervised team of 14 front desk agents and helped to resolve issues arising during shifts.
  • Oversaw day-to-day operations of 184-room hotel with staff of 100 employees.
  • Overhauled existing technical systems through execution of system upgrade from Opera to Intercontinental Group (IHG).
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Front Desk Guest Service Representative

I-85 Hospitality Group
Parsippany, New Jersey
03.2000 - 10.2006
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Collected room deposits, fees and payments.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Promoted hotel brand's loyalty program through Intercontinental Hotel Group (IHG).

Education

GED -

The University of The State of New York
Albany, NY
11.1999

Skills

  • Key Relationships
  • Operating Procedures and Policies
  • Contractual Obligations
  • New Business Solicitation
  • Social Media Platforms
  • Corporate Governance
  • Client Base Retention
  • Social Media Knowledge
  • Prospecting and Cold Calling
  • Lead Identification and Generation
  • Customer Loyalty
  • Brand Development

I am highly motivated with leadership abilities self-directed capable to multi-task with leadership

I am Proficient at fostering lasting relationships with my clientele.

Highly motivated with strong leadership, wonderful team player

I am great with conflict resolutions, self-redirected capable of multi-tasking, exceptional organization, dependable, and work well with my peers.

Additional Information

Very familiar with Microsoft Word, Excel ,Powerpoint, Opera, Cvent.

Highly sociable, detail-oriented, and not afraid to learn new task.

Timeline

Director of Catering Sales

I-85 Hospitality Group
04.2017 - 10.2021

Catering Sales Manager

I-85 Hospitality Group
05.2014 - 04.2017

Meeting and Exhibits Coordinator

I-85 Hospitality Group
07.2012 - 05.2014

Guest Service Manager

I-85 Hospitality Group
10.2006 - 07.2012

Front Desk Guest Service Representative

I-85 Hospitality Group
03.2000 - 10.2006

GED -

The University of The State of New York

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Rosemarie Edwards Gregory