ROSEMARIE GERVACIO
Bronx
Summary
A sales-driven and customer-centric Retail Manager with over 10 years of experience driving store profitability and fostering inclusive team environments .Passionate about fashion trends and self-expression, with a proven ability to deliver memorable shopping experiences. Skilled in visual merchandising, inventory management, and utilizing strong mathematical skills for sales analysis. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager / Districts Store Manager/Trainer
Claire's
08.2016 - 12.2025
- Sales & Profit: Achieved and exceeded sales targets by implementing strategic traffic-driving initiatives, ensuring the store consistently met profitability goals.
- District Training: Selected to train the District's new Store Managers, ensuring consistency in operational excellence and brand standards across the region.
- Team Leadership: Recruited, mentored, and developed a high-performing team of 10 employees, fostering a culture of collaboration, accountability, and sales excellence.
- Store Operations: Oversaw daily operations including strict inventory control, cash management, and loss prevention, maintaining efficiency and high visual standards.
- Customer Experience: Delivered exceptional service to diverse customer groups, demonstrating patience and empathy, particularly when managing high-anxiety situations during piercing services.
Multi-Store Manager
Claire's & Icing
06.2022 - 07.2024
- Multi-Unit Leadership: Successfully managed operations for both Claire's and Icing locations simultaneously, ensuring brand alignment and operational efficiency across both storefronts.
- Top Performance: Recognized for achieving the Highest Store KPIs in the District, driven by focused sales coaching and team development.
- Merchandising: Executed visual merchandising updates to reflect current trends and maximize sales opportunities in both locations.
- Operational Efficiency: Leveraged proficiency in POS systems to facilitate smooth transactions, manage complex sales data, and streamline reporting for dual locations.
- Concurrent promotion during tenure with Claire's
Education
High School Diploma -
Skills
- Retail Operations: Inventory Management, Cash Handling, POS Systems, Visual Merchandising, Loss Prevention, Store Maintenance
- Sales & Leadership: Sales Analysis, KPI Tracking, Team Training & Recruitment, Conflict Resolution, Multi-Unit Management
- Customer Service: Safe Piercing Services (Certified), Clienteling, Trend Awareness, Inclusive Service
- Soft Skills: Strong Verbal Communication, Empathy/Patience, Adaptability, Self-Motivation
Certification
Safe Piercing Training – Certified Ear Piercing Specialist
ADDITIONAL INFORMATION
English
Native or Bilingual
Spanish
Full Professional
Timeline
Multi-Store Manager
Claire's & Icing
06.2022 - 07.2024
Store Manager / Districts Store Manager/Trainer
Claire's
08.2016 - 12.2025