Rosemarie Henry
Waldorf,MD
Summary
A highly motivated and detail-oriented medical office manager with over 12 years of experience managing the daily operations of a medical office. Proficient in maintaining patient information using electronic medical records while ensuring compliance with healthcare regulations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Office Manager
Endocrinology Associates of Southern Maryland
Clinton, MD
07.2011 - 12.2023
- Supervise daily operations for the medical Office and ensure clinical safety procedures are in place.
- Hire, train, and provide ongoing supervision and performance evaluation of Medical Assistants.
- Train other office assistants on procedures to maintain compliance with company policies.
- Coordinate and manage human resources duties and plan employee orientation and training.
- Responsible for maintaining privacy for confidential medical information.
- Ensure that Provider licenses and credentials are current.
- Promote a culture that prioritizes respect, teamwork, and a positive work environment.
- Develop and maintain trust with coworkers by resolving concerns promptly and maintaining confidentiality.
- Conduct team meetings and collaborate with medical doctors with concerns.
- Ensure payroll is processed in a timely and accurate manner.
- Ensures that insurance claims are submitted to the billing department for timely filing.
- Obtain Prior authorization when required for all prescription refills and special outpatient procedures.
- Coordinate with other healthcare professionals by planning for patients to be admitted to the hospital for selective service.
- Manage onsite relationships with vendors, including laboratories, diagnostics companies, and Drug Representatives.
- Function as the primary point of contact for insurance companies and other health care agencies.
- Maintained inventory and ordered supplies to keep the front office functioning smoothly.
- Hire, train, and provide ongoing supervision and performance evaluation of Medical Assistants.
- Demonstrate respect, friendliness, and willingness to help wherever needed.
- Learn and adapt quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Office Manager
Jewish Home & Hospital
New York, NY
01.2006 - 05.2010
- Responsible for coordinating employee health-related activities, including annual health assessments, pre-employment health assessments, staff immunization, and volunteer clearances.
- Verified patients' insurance information with the carrier and obtained authorization for special procedures.
- Responsible for scheduling all resident's in-house and outside clinic appointments.
- Directed and supervised employees engaged in clinic operations and care of residents during clinic visits.
- Directed and coordinated system for follow-up and rescheduling of resident appointments.
- Planned and prepared work schedules and assigned employees to specific duties.
- Maintained inventory list and for supplies and equipment as required.
- Maintained good interpersonal relationships with subordinates, Physicians, supervisors, families, other department heads, nursing units, and residents.
- Documented and reported all clinical problems to Performance Improvement Directors or other appropriate Department Heads.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Unit Manager
Jewish Home & Hospital
BRONX, New York
05.2001 - 01.2006
- Maintains monthly staff meetings, conducts weekly rounds, and educates staff on the importance of customer care and satisfaction.
- Ensured that all records were completed as per code, regulatory guidelines, and Home Policy.
- Prepared clinical records for admission, transfer, and hospital discharge.
- Facilitates residents' timely attendance at appointments and events.
- Assisted colleagues in accessing clinical and non-clinical information from records.
- Ordered and maintained inventory for all unit supplies and adjusted par levels in accordance with unit needs.
- Maintains monthly staff meetings and conducts weekly rounds with the charge nurse.
- Attended in-service education classes and Unit Manager meetings as scheduled.
Education
Bachelor of Science - Computer Science
Bernard Baruch College
New York, NY12.2000
Associate of Science - Computer Science
Monroe College
Bronx, New York06.1994
Skills
- Electronic medical records
- Health care regulations
- Office equipment
- Organization
- Time management
- Communication
- People skills
- Credentialing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Endocrinology Associates of Southern Maryland
07.2011 - 12.2023
Office Manager
Jewish Home & Hospital
01.2006 - 05.2010
Unit Manager
Jewish Home & Hospital
05.2001 - 01.2006
Bachelor of Science - Computer Science
Bernard Baruch College
Associate of Science - Computer Science
Monroe College
References
Available upon request.
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