Summary
Overview
Work History
Education
Skills
Timeline
background-images

Rosemarie Hughes-Smith

Concord,NH

Summary

Dynamic ESOL Coordinator at Community College System of New Hampshire, adept at enhancing operational workflows and customer satisfaction. Expert in document management and multitasking, successfully implemented a digital filing system that improved retrieval times. Proven ability to foster relationships and coordinate logistics for large-scale events, ensuring seamless execution and alignment with strategic goals.

Knowledgeable Administrator with background in project coordination and successfully managing multiple tasks simultaneously. Delivered crucial support in organizing events and streamlining processes to enhance operational efficiency. Demonstrated proficiency in communication and problem-solving to improve team collaboration and project outcomes. Knowledgeable Administrator with background in project coordination and successfully managing multiple tasks simultaneously. Delivered crucial support in organizing events and streamlining processes to enhance operational efficiency. Demonstrated proficiency in communication and problem-solving to improve team collaboration and project outcomes.

Overview

2026
2026
years of professional experience

Work History

ESOL Coordinator

NHTI Concord's Community College
Concord, NH
01.2013 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Implemented digital filing system, drastically reducing retrieval times and improving document organization.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.

Granite State Answering Service

Penny Guyotte
Concord, NH
2001 - 2002
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Education

Master of Science - Psychology

Southern University of New Hampshire
Manchester, NH
05-2017

Bachelor of Science - Psychology

Granite State College
Manchester, NH
05-2014

Associate of Science - Human Service

NHTI Concord's Community College
Concord, NH
05-2012

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Relationship building
  • Discretion and confidentiality
  • Database management
  • Event planning
  • Problem-solving
  • Time management
  • Attention to detail
  • Verbal and written communication
  • Phone and email etiquette
  • Customer service management
  • Workflow planning
  • Goal setting

Timeline

ESOL Coordinator

NHTI Concord's Community College
01.2013 - Current

Granite State Answering Service

Penny Guyotte
2001 - 2002

Master of Science - Psychology

Southern University of New Hampshire

Bachelor of Science - Psychology

Granite State College

Associate of Science - Human Service

NHTI Concord's Community College
Rosemarie Hughes-Smith