Rosemarie Johnson
Naugatuck,Connecticut
Summary
Motivated professional with over five years of management experience and extensive claims management expertise. Proven ability to adapt quickly to new challenges and environments. Strong work ethic complemented by exceptional interpersonal skills. Demonstrated success in independent work and rapid skill acquisition.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
Gracious Living LLC
Bridgeport, Connecticut
02.2024 - Current
- Assisted in maintaining employee records and files for compliance and accuracy.
- Supported recruitment efforts by scheduling interviews and coordinating applicant communications.
- Processed new hire paperwork and facilitated onboarding activities for incoming employees.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Performed administrative tasks related to payroll processing or benefit administration.
- Conducted new hire orientations and onboarding processes for incoming employees.
Office Manager
DGJ Electrical & Home Improvement, LLC
Stratford, Connecticut
10.2014 - 01.2024
- Managed daily office operations and maintained efficient workflows.
- Maintained financial records and processed invoices for services rendered.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Organized company events, including holiday parties, and team-building activities.
- Researched and prepared reports required by management or governmental agencies.
- Managed the company's electrical licenses and OSHA classes for all electricians.
Supervisor Long Term Care Claims Operation
Metlife
Bloomfield, Connecticut
12.2010 - 10.2014
- Lead the implementation and procedure of a new unit: Plan of Care.
- Supervised team performance to ensure adherence to company policies.
- Coordinated training programs for new employees to boost efficiency.
- Managed daily operations to maintain workflow continuity across departments.
- Conducted regular staff meetings to discuss updates and address concerns.
- Facilitated communication between departments to foster collaboration and support initiatives.
- Directed and supervised a team of five employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Interviewed, hired, trained, coached, evaluated, and terminated staff as necessary.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Implemented new operational procedures, increasing efficiency.
- Evaluated and managed team accountability by providing positive reinforcement and development opportunities to team members that are directly linked to their behavior and performance objectives.
Senior Case Management Specialist
MetLife
Westport, CT
02.2005 - 12.2010
- Developed proficiency in interpreting and processing specific plan provisions for numerous Long Term Care contracts.
- Always exceeded claim processing accuracy goal of 95%, and financial accuracy of 99%; measurement determined by monthly audits.
- Researched, documented, and resolved complex claim issues.
- Assisted the manager with the weekly task list that included unresolved claims issues and customers' complaints.
- Data entry: reviewed and approved customer claim forms, and input Power of Attorney documents.
Education
Master of Science - Finance
University of Bridgeport
Bridgeport, CT12-2018
Bachelor of Science - Business Administration
University of Bridgeport
Bridgeport, CT06-2006
Skills
- Team building
- Strategic thinking
- Time management
- Administrative assistance
- Long-term care claims
- Microsoft Office Suite
- Business process improvement
- Payroll administration
- Employee onboarding
- Performance evaluation
- Effective communication
- Scheduling
- Maintaining files
- New hire orientation
- Talent management
- FMLA
- STD
Certification
- CNA certification
Accomplishments
- Summa Cum Laude
- Member of Delta Mu Delta Honor Society
Affiliations
- Promoted to Supervisor of Plan-of-Care based on performance
Timeline
Human Resources Assistant
Gracious Living LLC
02.2024 - Current
Office Manager
DGJ Electrical & Home Improvement, LLC
10.2014 - 01.2024
Supervisor Long Term Care Claims Operation
Metlife
12.2010 - 10.2014
Senior Case Management Specialist
MetLife
02.2005 - 12.2010
Master of Science - Finance
University of Bridgeport
Bachelor of Science - Business Administration
University of Bridgeport
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