Rosemarie Kientz
Miami,FL
Summary
Accomplished hospitality professional with a proven track record in leading operations and project management in the United States, Caribbean and South America
Expert in developing operational procedures and steering teams towards excellence. Skilled in project oversight and mentoring, consistently delivering results that surpass employer expectations.
Overview
22
22
years of professional experience
Work History
Project and Hotel Manager
Oro Verde Hotels
09.2014 - 04.2017
Nov 2016 - Apr 2017
Overseeing operation of all hotel departments after completion of construction
Sep 2014 - Oct 2017
Overseeing project realization together with Area General Manager
Overseeing project budget
Developing FF&E and OS&E and initializing procurement process
Independent Hospitality Consultant
Consulting Projects
10.2007 - 08.2014
Metropolitan Touring, Quito/Ecuador
Jul 2011 - Aug 2014
Assessment of hotel operation
- Hotel Finch Bay, Santa Cruz Island/Galapagos
- M/Y La Pinta, Galapagos
Pre-opening and opening consultancy
- Hotel Casa Gangotena, Quito/Ecuador
- Hotel Mashpi Lodge, Bosque Protector Mashpi/Ecuador
Pikaia Lodge, Santa Cruz Island/Galapagos
Dec 2012 - Aug 2014
Pre-opening and opening consultancy
The Plaza Hotel, New York City
Aug 2010 - Jun 2011
Review of operational procedures within the Housekeeping department
Nov 2007 - Apr 2008
Pre-opening and opening consultancy
Director of Housekeeping
Raffles Hotels and Resorts
08.2000 - 10.2007
Raffles L'Ermitage, Beverly Hills
Sep 2005 - Oct 2007
Project Manager Housekeeping and Engineering department
Raffles Resort Canouan Island, St. Vincent and the Grenadines
May 2004 - Jul 2005
Director of Housekeeping, part of the opening team
Raffles L'Ermitage Beverly Hill
Nov 2000 - Apr 2004
Director of Housekeeping
Aug 2000 - Oct 2000
Assistant Director of Environmental Services
Executive Housekeeper
Steigenberger Berlin
02.1995 - 05.2000
In charge of operation of Housekeeping and Laundry department including coordination of renovation projects as related to guest rooms and public areas
Education
Bachelor of Science - Tourism Management
College of Technology And Economics
University Of Applied Science, Heilbronn/Germany01.1995
Skills
- Development and implementation of operational procedures
- Project oversight
- Teamwork and leadership
- Training and mentoring
Languages
German
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Project and Hotel Manager
Oro Verde Hotels
09.2014 - 04.2017
Independent Hospitality Consultant
Consulting Projects
10.2007 - 08.2014
Director of Housekeeping
Raffles Hotels and Resorts
08.2000 - 10.2007
Executive Housekeeper
Steigenberger Berlin
02.1995 - 05.2000
Bachelor of Science - Tourism Management
College of Technology And Economics
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