Rosemarie Lincoln
Southaven,MS
Summary
Orderly and committed individual offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
21
21
years of professional experience
Work History
Embroidery Supervisor
Barrett Distribution
Olive Branch, Mississippi
04.2026 - Current
- Promoted high customer satisfaction through effective problem resolution and friendly service.
- Managed daily embroidery operations to uphold quality standards and efficiency.
- Supervised and trained team members on advanced embroidery techniques and equipment operation.
- Identified customer needs promptly, enhancing overall service delivery.
- Collaborated with cross-functional teams to achieve strategic objectives.
- Provided support and guidance to colleagues, fostering a collaborative work environment.
- Contributed innovative ideas to enhance team performance and project outcomes.
- Assisted with customer inquiries, ensuring swift responses to improve satisfaction.
Training Lead
Barrett Distribution
Olive Branch, Mississippi
01.2024 - 04.2026
- Facilitated onboarding sessions for new employees to promote safety and productivity.
- Collaborated with management to identify training needs within distribution teams.
- Evaluated training effectiveness and updated materials based on feedback and performance.
- Coordinated cross-training initiatives to improve workforce flexibility and skills diversity.
- Documented employee progress throughout their training process.
- Collaborated with other departments to ensure that training needs were met across the organization.
Supervisor - NGroup Performance Partners
Barrett-Fanatics
Olive Branch, MS
07.2022 - 11.2023
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Planned and managed resources to consistently meet production, quality and cost goals.
Administrative Assistant II
Williams-Sonona, Inc.
Olive Branch, MS
05.2017 - 06.2022
- Created and maintained spreadsheets using calculations to develop reports and lists
- Processed financial documents including expense reports and invoices
- Monitored and tracked project performance data with Excel spreadsheets to generate reports and keep management informed of important trends
- Processed and tracked employee time sheets and submitted to accounting department for payroll processing, facilitating timely and accurate payments
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries
- Successfully planned and executed managers meetings, lunches and special events for groups of employees.
- Executed maintenance validation of all machinery, computer and others
- Assisted and provided management accurate data regards to the productivity and quality
- Helped out other areas and executed excellent teamwork
- Assisted HR, management, senior management, directors and associates for their Personalization Needs including In- House embroidery
- Trained other employees to learn other functions other than their home department
Operations Manager - Seasonal
Williams-Sonoma, Inc.
Olive Branch, MS
11.2020 - 01.2021
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assisted with training and onboarding of Machine operator associates in Personalization Area
- Completed daily sales reports and analyzed metrics to identify trends.
- Built relationships with internal team members and external partners to enhance effectiveness of team's work.
- Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
Administrative Assistant 1
Williams-Sonoma Inc.
Olive Branch, MS
05.2014 - 05.2017
- Coordinated all department functions for team Personalization employees.
- Created spreadsheets to improve inventory management and reporting accuracy.
- Communicated with customers via phone and email to resolve any personalization and escalation issues.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
- Validated as needed office operations and maintenance of equipment.
- Cross-trained and provided back-up for personalization when needed.
Embroidery Machine Operator
Williams-Sonoma, Inc.
Memphis, TN
10.2012 - 05.2014
- Operates sewing machine to embroider name, initial, or decorative designs on garments
Real Estate Sales Agent
Mega World Philippines
Makati, Manila
05.2008 - 10.2009
- Coordinated appointments with prospective buyers to showcase houses.
Cashier
Jollibee Foods Inc.
Paranaque, Philippines
07.2005 - 01.2008
- Take and assembled customer orders.
Education
Bachelor of Science - Accountancy (Banking and Finance)
Eastern Samar State University
Business Management (Vocational)
STI College of Technology
High School Diploma - Arts, Crafting and Home Decorations
Quinapondan National High School
Skills
- Microsoft Office proficiency (word, excel and power point)
- Excel spreadsheets
- Time management
- Self-starter
- Deadline-oriented
- Customer Service
- SanFran3
- Data Entry
- Basic Qlikview knowledge
- Auto Lettering System (ALS)
- Labor Management Kronos Time Management
- Skilled Embroidery Machine operator
- Picking and packing
- Event coordination
- Privacy and confidentiality
- Service prioritization
- Quality assurance
- Customer service
- Invoicing and billing
- Team collaboration
- Processes and Procedures
- Improvement Plan Knowledge
- Experience in Leadership
- Friendly, Positive Attitude
- Training and development
- Problem solving
- Deadline management
- Production planning
- Attention to detail
- Scheduling
- Fabrics
- Production management
Timeline
Embroidery Supervisor
Barrett Distribution
04.2026 - Current
Training Lead
Barrett Distribution
01.2024 - 04.2026
Supervisor - NGroup Performance Partners
Barrett-Fanatics
07.2022 - 11.2023
Operations Manager - Seasonal
Williams-Sonoma, Inc.
11.2020 - 01.2021
Administrative Assistant II
Williams-Sonona, Inc.
05.2017 - 06.2022
Administrative Assistant 1
Williams-Sonoma Inc.
05.2014 - 05.2017
Embroidery Machine Operator
Williams-Sonoma, Inc.
10.2012 - 05.2014
Real Estate Sales Agent
Mega World Philippines
05.2008 - 10.2009
Cashier
Jollibee Foods Inc.
07.2005 - 01.2008
High School Diploma - Arts, Crafting and Home Decorations
Quinapondan National High School
Business Management (Vocational)
STI College of Technology
Bachelor of Science - Accountancy (Banking and Finance)
Eastern Samar State University