ROSEMARIE MCCOWEN
La Pine,OREGON
Summary
I am a highly motivated individual with a drive to exceed expectations. I am seeking to offer strong leadership, communication skills, and creative thinking to contribute to the success of this position. I am passionate about offering exceptional customer service and fostering guest relations. You can always rely on me to personify Sunriver Resort's culture and values.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Spa Desk Coordinator
Sage Springs Club and Spa
Sunriver, OR
08.2023 - Current
- Worked alongside the Manager and Director to accurately book and secure group and bridal reservations
- Maintained an inventory of guest supply product
- Trained new employees on practices, protocols, and software.
- Supported the current team as a resource for further training
- Supervisor on duty when the Manager and Director are not present.
- Delegated work to staff, setting priorities and goals.
- Resolving guest problems and being empowered to act in the absence of the manager.
- Ensuring that the Club & Spa facility is clean, orderly, and well-maintained.
- Fulfilled all duties as a Spa Desk Coordinator
Spa Desk Coordinator
Sage Springs Club and Spa
Sunriver, OR
04.2022 - Current
- Responded quickly to meet customer needs and resolve problems.
- Greeted visitors warmly and ensured they had a positive experience.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Maintained detailed and accurate records of visitor requests and calls received.
- Received payments and recorded receipts for services.
- Displayed a pleasant and professional voice and demeanor, positively representing Sage Springs Club and Spa.
Manager
Vic's Bar and Grill
La Pine, OR
02.2021 - 10.2022
- Interviewed, hired, and trained staff
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws, and other items needed for drinks.
- Monitored the performance of bartenders to make sure that they provided courteous and prompt service to all customers.
- Resolved customer complaints in a timely manner.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, and cash handling procedures.
Education
High School Diploma -
La Pine High School
La Pine, OR06-2013
Skills
- Team Leadership
- Team Motivation
- Staff Training and Development
- Detail Oriented
- Verbal and Written Communication
- Issue and Conflict Resolution
- Guest Relations
Certification
- OLCC Alcohol Service Permit
- Oregon Food Handlers Permit
Timeline
Lead Spa Desk Coordinator
Sage Springs Club and Spa
08.2023 - Current
Spa Desk Coordinator
Sage Springs Club and Spa
04.2022 - Current
Manager
Vic's Bar and Grill
02.2021 - 10.2022
High School Diploma -
La Pine High School
Similar Profiles
Leah Lucio-WatsonLeah Lucio-Watson
Massage Therapist at Sage Springs Spa Sunriver ResortMassage Therapist at Sage Springs Spa Sunriver Resort
Heather GonzalesHeather Gonzales
Generations Caregiver at sage springs senior LivingGenerations Caregiver at sage springs senior Living
Keola FeletoaKeola Feletoa
Esthetician at Sage Day SpaEsthetician at Sage Day Spa
Bryan KosctBryan Kosct
Maintenance at Alpine EntertainmentMaintenance at Alpine Entertainment
Charles DezortCharles Dezort
Associate Director of Navigation Services at Shepherds House MinistriesAssociate Director of Navigation Services at Shepherds House Ministries