RoseMarie Providence
Charlotte,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Manufacturing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Accounts Payable Specialist/Administrative Assistant
Hitachi Metals
01.2016 - 09.2022
- Process full cycle Accounts Payable
- Assist with preparation of reports for Accounting Dept
- Assist with special projects within organization
- Performed general administration duties as requested.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
Customer Service Account Manager
PreGel America
02.2008 - 10.2015
- Support East Region Sales Manager
- Process sales orders using SAP application
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Kept accurate records to document customer service actions and discussions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created and reviewed invoices to confirm accuracy.
- Researched and corrected customer concerns to promote company loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Kept accurate records to document customer service actions and discussions
- Created and reviewed invoices to confirm accuracy
- Researched and corrected customer concerns to promote company loyalty
Education
Associate of Arts -
Lehman College
Bronx, NY06.1982
High School Diploma -
George Wingate
Brooklyn, NY06.1980
Skills
- Clerical Support
- Closing Procedures
- Financial Transactions
- Business Correspondence
- Administrative Support
- Microsoft Office
- Accounting Familiarity
- Customer Relations and Communications
- Accounting and Bookkeeping
- Administrative Procedures
- Payment Reconciliation
- Accounts Payable / Invoice Coding
- Preparation of Parts
Highlights Of Qualifications
- Over 10 years of professional experience utilizing my abilities to communicate well with internal and external customers.
- Expert knowledge and abilities in written communications.
- Skilled in time Management, prioritizing, and meeting deadlines.
- A patient listener who fully focuses on speakers and understands a variety of accents.
- Organized and detailed-oriented, and the ability understanding procedures.
Relevant Experience
- Hitachi Metals, Salisbury, NC, Administrative Assistance/Accounts Payable, 09/01/15, 06/01/18, Process full cycle Accounts Payable, Assist with preparation of reports for Accounting Dept, Assist with special projects within the organization, Performed general administration duties as requested
- PreGel America, Concord, NC, Customer Service Account Manager, 02/01/08, 10/01/15, Support East Region Sales Manager, Process sales orders using SAP application,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Accounts Payable Specialist/Administrative Assistant
Hitachi Metals
01.2016 - 09.2022
Customer Service Account Manager
PreGel America
02.2008 - 10.2015
Associate of Arts -
Lehman College
High School Diploma -
George Wingate
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