Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosemarie Rodriguez

Orlando,FL

Summary

Dynamic retail professional with extensive experience at Rock N Brews, excelling in operations management and customer service. Proven track record in enhancing employee engagement and optimizing inventory processes, resulting in improved customer satisfaction. Adept at team leadership and problem-solving, fostering a collaborative environment that drives business success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

Key Manager

Rock N Brews
08.2022 - Current
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Facilitated regular performance evaluations for staff members, providing constructive feedback on areas of strength or weakness as well as opportunities for growth.
  • Mentored junior staff members, helping them to advance their careers within the company and develop strong professional skills.
  • Oversaw employee recruitment efforts, attracting top talent to join the organization''s team of professionals.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Built strong relationships with external partners such as vendors or clients contributing positively to overall business growth.
  • Developed professional relationships to improve retention of key customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
  • Oversaw training of more than 8 team members.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
  • Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.

Floor Manager

Michael Kors
06.2018 - 08.2022
  • Managed team of 60 employees to maintain smooth-running operations of shop floor.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
  • Evaluated staff performance regularly to identify areas for improvement or commendation.
  • Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
  • Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
  • Streamlined inventory management with accurate tracking and timely replenishment of stock.
  • Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
  • Enhanced team performance through regular training, mentoring, and constructive feedback.
  • Coordinated with vendors to ensure timely delivery of supplies, maintaining optimal stock levels.
  • Developed and enforced health and safety protocols, significantly reducing workplace accidents.
  • Oversaw daily operations to ensure compliance with company standards and regulatory requirements.
  • Facilitated team meetings to communicate targets and gather input on operational improvements.
  • Ensured customer satisfaction by swiftly resolving complaints and inquiries.
  • Trained staff on new product features, ensuring knowledgeable customer service.
  • Maintained clean and organized floor area, improving shopping experience for customers.
  • Managed staff scheduling to cover peak times effectively without overstaffing.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Floor Manager

Ted Baker
05.2016 - 07.2021
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 7 employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Performed closing procedures Number times weekly by balancing cash drawers and reconciling credit card transactions.
  • Managed daily store operations for smooth functioning and achieving sales targets.
  • Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
  • Improved floor operations efficiency with introduction of new point-of-sale system.

Stock Supervisor

Tory Burch
05.2017 - 06.2019
  • Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
  • Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines within the warehouse.
  • Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Optimized storage space utilization, redesigning warehouse layout to accommodate increasing product lines.
  • Collaborated with sales team to maintain appropriate stock levels based on customer demand and seasonal trends.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Reduced stock discrepancies with meticulous record-keeping and timely communication with cross-functional teams.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Set up displays of merchandise to market new products to customers.
  • Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
  • Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
  • Determined staffing needs, developing schedules to staff all shifts.

Education

Colonial High School
Orlando Fl
2017

Skills

  • Customer service
  • Store organization
  • Operations management
  • Inventory management
  • Budgeting expertise
  • POS operations
  • Upsell training
  • Willingness to learn
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Critical thinking
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Team leadership
  • Cash handling and reconciliation
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Team building and motivation
  • Customer engagement
  • Customer service management
  • Store operations
  • Health and safety procedures
  • Inventory and stocking
  • Superior work ethic
  • Goal setting and achievement
  • Creativity and originality
  • Handling complaints
  • Staff coaching and training
  • Task prioritization
  • Product knowledge
  • Staff motivation
  • Work area inspection
  • Policy enforcement
  • Retail operations
  • Visual merchandising
  • Orientation and training

Languages

Spanish
Full Professional

Timeline

Key Manager

Rock N Brews
08.2022 - Current

Floor Manager

Michael Kors
06.2018 - 08.2022

Stock Supervisor

Tory Burch
05.2017 - 06.2019

Floor Manager

Ted Baker
05.2016 - 07.2021

Colonial High School

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Rosemarie Rodriguez