Rosemarie Rokuskie
Phoenix,AZ
Summary
Dynamic Admission Coordinator with a proven track record at HonorHealth Rehabilitation Hospital, excelling in workflow optimization and customer service. Expert in data entry and document management, I enhanced operational efficiency and improved patient experiences through strategic communication and team collaboration. Recognized for mentoring staff and streamlining processes to achieve organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Admission Coordinator Sr
HonorHealth Rehabilitation Hospital
03.2013 - 10.2025
- Coordinated schedules and meetings to ensure team efficiency.
- Maintained inventory of supplies and equipment for operational effectiveness.
- Implemented filing systems for easy retrieval of information and documents.
- Facilitated communication between departments to enhance collaboration on projects.
- Researched best practices to improve coordination processes within the team.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Contributed to data entry tasks, ensuring accuracy and consistency in records.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept high average of performance evaluations.
Admission Coordinator
Encompass Health Rehabilitation Hospital
09.1998 - 03.2013
- Coordinated patient admissions process, ensuring compliance with regulatory requirements and hospital policies.
- Streamlined communication between departments to facilitate timely patient intake and discharge processes.
- Developed training materials for new staff on admissions protocols and electronic health record systems.
- Implemented quality assurance measures to enhance accuracy of patient data entry and documentation.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Collaborated with healthcare providers to optimize patient flow and reduce wait times during the admission process.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Completed preliminary paperwork for incoming and outgoing patients.
- Led initiatives to improve patient experience during admissions through feedback collection and process adjustments.
- Analyzed admission trends to identify areas for operational improvement and resource allocation.
- Mentored junior staff in best practices for managing high-volume admissions efficiently and effectively.
Education
Associate of Science - Administration
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ 04.2013 - 06.2015
High School Diploma -
St Hubert’s High School
Philadelphia, PA06-1983
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- MS office
- Relationship building
- Discretion and confidentiality
- Schedule coordination
- Document management
- Meeting coordination
- Patient scheduling
- Medical terminology
- Administrative oversight
- Scheduling
- Workflow optimization
- Employee supervision
- Phone and email etiquette
- Documentation and recordkeeping
- Team leadership
- Task prioritization
- Verbal and written communication
- Adaptability and flexibility
- Team collaboration
- Clear communication
- Attention to detail
- Time management
- Patient registration
- Problem-solving
- Workflow management
- Scheduling expertise
- Microsoft office
- Coaching and mentoring
- Administration and operations
- Office management
- Appointment scheduling
- Workflow planning
- Goal setting
- Best practices implementation
- Insurance verification
- Accounts reconciliation
- Staff development and training
Accomplishments
Received employee of the month several times throughout the years.
Reached our admit goal at least 10 months out of the year.
Certification
Certificates for on going mandatory training through out the year.
Timeline
Associate of Science - Administration
Maricopa Community Colleges, Gateway Community College
04.2013 - 06.2015
Admission Coordinator Sr
HonorHealth Rehabilitation Hospital
03.2013 - 10.2025
Admission Coordinator
Encompass Health Rehabilitation Hospital
09.1998 - 03.2013
High School Diploma -
St Hubert’s High School