Rose Marie Sanchez
Allentown,PA
Summary
Dependable Delivery Driver with a focus on vehicle safety and customer satisfaction. Expertise in problem-solving and communication enhances timely deliveries and fosters positive customer experiences. Experienced in training staff and managing customer relationships, promoting teamwork and swift issue resolution. Dedicated to improving operational efficiency and building customer loyalty.
Overview
10
10
years of professional experience
Work History
Driver
DoorDash
Allentown, Pennsylvania
03.2017 - Current
- Delivered food orders across designated areas, ensuring timely service and customer satisfaction.
- Navigated routes using GPS for timely deliveries.
- Communicated with customers to ensure satisfaction and address concerns.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained vehicle cleanliness and operational readiness, supporting safe and reliable deliveries.
Management Trainee
Chicane's and Pete's
Allentown, Pennsylvania
08.2016 - Current
- Scheduled staff to maximize coverage during peak business hours, improving service efficiency.
- Assisted in training new staff on operational procedures and customer service standards.
- Interacted with customers to improve dining experience and promptly address inquiries.
- Resolved customer issues efficiently to build loyalty.
- Managed daily inventory to maintain stock levels and organize supplies effectively.
- Supported team in maintaining cleanliness and safety standards throughout the restaurant.
- Collaborated with kitchen staff to improve food preparation workflows and efficiency.
- Monitored compliance with health regulations to maintain a safe dining environment.
- Enhanced leadership abilities through training and hands-on task completion.
- Studied and understood company policies and employee responsibilities to improve operational efficiency.
Certified Nursing Assistant
Loving Angels
Allentown, Pennsylvania
09.2015 - Current
- Provided compassionate care to residents in assisted living facilities.
- Facilitated activities of daily living, including personal hygiene management, feeding, and ambulation, to enhance residents' quality of life.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Maintained cleanliness and safety of patient areas to promote a welcoming and healing environment.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Observed and reported unusual symptoms and changes to charge nurse.
- Documented patient care activities accurately in medical records systems.
- Collaborated with interdisciplinary teams to enhance resident care strategies.
- Assisted residents in preparing for activities and social programs.
- Fostered relationships with patients, caregivers, and healthcare teams to support achievement of individual care plan goals.
Education
High School Diploma -
Lehigh Carbon Community College
Schnecksville, PA12-2013
Skills
- Vehicle inspection and safety compliance
- Route navigation and GPS
- Delivery management
- Customer relationship management
- Effective communication
- Problem solving
- Staff training
- Team collaboration
References
References available upon request.
Timeline
Driver
DoorDash
03.2017 - Current
Management Trainee
Chicane's and Pete's
08.2016 - Current
Certified Nursing Assistant
Loving Angels
09.2015 - Current
High School Diploma -
Lehigh Carbon Community College