Summary
Overview
Work History
Education
Skills
Timeline
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Rosemarie Santiago

Wallington,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Brand Ambassador

The Fragrance Group
Northeast Region, NJ
04.2021 - Current
  • Promoted positive company image through superior customer service experiences.
  • Conversed with customers to share information about products and services.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.
  • Increased sales and brand awareness through face-to-face marketing.

Senior Buyer/Amazon Compliance Agent/Product Data Coordinator/Business Development Representative/Mentor

BigFly
Secaucus, NJ
01.2015 - 04.2020
  • Accountable to maintain 100% in compliance with Amazon’s Policies
  • Highly Advanced in Seller Central making updates on both Amazon’s U.S
  • And International Markets
  • Evaluated and Reactivated Stranded Inventory for U.S
  • And International Markets preventing financial loss and inventory buildup with Amazon's fulfillment centers
  • Ensure warehouse-related errors are processed daily to maintain proper organization of products and improve warehouse efficiency
  • Provided Amazon with any necessary documentation regarding potential hazardous materials, manufacture's approval, invoices, inauthentic complaints etc
  • Review Compliance and Customs information for new products being added to U.S and international markets to prevent violations and potential shutdowns
  • Downloaded reports and analyzed using VLOOKUP
  • Processed files through the company's proprietary product analysis system
  • Created weekly logs of departmental account production
  • Verified the accuracy of team's account submissions
  • Maintained the database of potentially viable products and monitored manual ordering process to avoid delays
  • Verified company buying decisions for new inventory
  • Identified and log categories for new products through other company’s research (high sellers, high profit, etc.) Mentored teams about best practices for account creations with group meetings and trained new hires
  • Researched products carried by competing companies and placing orders for viable items
  • Opened new accounts via email and phone establishing a strong professional relationship with vendors.

Vendor

Randstad
Paramus, NJ
12.2009 - 12.2014
  • Strategically maximize sales by participating in meetings to review performance, troubleshoot problems, and promote proactive team collaboration
  • Effectively apply dynamic communication and negotiation skills toward promptly resolving customer concerns
  • Consistently meet and exceed UPT/average transactions goals.

Server/Trainer

Bonefish Grill
Secaucus, NJ
03.2008 - 10.2014
  • Demonstrate high level of self-motivation in taking the initiative to build and establish strong customer relationships
  • Successfully delivered superior customer service in fast-paced, high volume environment requiring dynamic planning, prioritization, organization, and time management skills
  • Ensure critical compliance with all federal and local health and safety regulations
  • Mentored and motivated team members, with a focus on maximizing productivity and performance
  • Prepped kitchen for the serving staff, ensuring accuracy and timeliness.

Sales Associate

Victoria Secret
Paramus, NJ
02.2007 - 03.2008
  • Contributed information gathering, needs assessment, and analytical skills toward effectively and diplomatically responding to customer issues for timely resolution
  • Performed all facets of handling cash, checks, and credit cards to complete sales
  • Maintained and updated inventory, prepared the store for presentation, modified and updated window displays, and completed store makeovers, further illustrating multitasking and prioritization abilities
  • Played vital role in sustaining and growing business by consistently delivering exceptional customer service.

Education

Bachelor of Arts in Criminal Justice -

John Jay College of Criminal Justice (CUNY)
08.2010

Associates of Applied Science in Criminal Justice -

Bergen Community College
08.2008

Skills

  • Fluent in Spanish
  • Adaptability
  • Professionalism
  • Relationship Building
  • Risk Identification
  • Organizational Skills
  • Teamwork and Collaboration
  • Sales
  • Communication Skills
  • Business Growth
  • Staff Training

Timeline

Brand Ambassador

The Fragrance Group
04.2021 - Current

Senior Buyer/Amazon Compliance Agent/Product Data Coordinator/Business Development Representative/Mentor

BigFly
01.2015 - 04.2020

Vendor

Randstad
12.2009 - 12.2014

Server/Trainer

Bonefish Grill
03.2008 - 10.2014

Sales Associate

Victoria Secret
02.2007 - 03.2008

Bachelor of Arts in Criminal Justice -

John Jay College of Criminal Justice (CUNY)

Associates of Applied Science in Criminal Justice -

Bergen Community College

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Rosemarie Santiago