Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosemarie Sardina

Chula Vista,CA

Summary

To obtain a position as a manager and utilize my communication and organization skills to support a dynamic team of individuals.

Overview

25
25
years of professional experience

Work History

ITAR/Export Control Compliance Auditor/Advisor

01.2016
  • (Roving ITAR Auditor) Yasser Abusalih Director of Quality
  • Communicating with Vendors / and employees on my personal cell as we all answer all cells vs our company phone
  • Assistance in Quality/Receiving Inspection for customer products making sure the screws are tight and no damage to the screen
  • Assistance in production with putting together kits for medical customers
  • During start of Pandemic, purchased and supplied safety items for Covid-19 to keep our company sanitized & safe
  • Restocking those items on a weekly basis for 75 employees
  • During Pandemic - Scheduled and managed Safe (social distancing mask required) Company Fire Drill with 75 employees 12/17/2021
  • Kontron

01.2015

Administrative Coordinator

Aramark Uniform Services
03.2022 - Current
  • Reporting activities related to pertinent processes
  • Order building and office supplies
  • Running reports such as Key Performance Management, Field Management using Macro
  • Handling utility and other bills
  • Creating purchase orders and paying invoices
  • Schedule drivers out on their routes
  • Ensuring accurate billing of customers
  • Handling billing problems and disputes
  • Liaising with various parties to gather and share relevant information
  • Entering adjustments into Oracle Utilities Customer Care and Billing (CC&B) system
  • Maintaining records and documentation
  • Maintaining confidentiality of information
  • Included in daily, weekly, and monthly confidential meetings
  • Issuing gas cards to employees
  • New Hire paperwork
  • Provides moderately complex administrative skills for a shared service support in selected departments
  • Selects office vendors and monitors purchasing processes
  • Prepares, maintains and posts records, reports and budget information
  • May assist with overflow work from administrative and executive assistants and fill in for the office receptionist as needed
  • Composes and processes repetitive and non-repetitive documents in accordance to established procedures
  • Acts as department liaison with other departments and agencies
  • Organizes office procedures to ensure effective operation
  • Determines work priorities and monitors progress toward work deadlines
  • Responsible for performing administrative functions including distributing mail, ordering, and stocking supplies, answering phones, and greeting visitors
  • Assists unit management with clerical tasks in relation to accounting, payroll, receiving, and/or human resources including filing, data entry, record review and maintenance, etc
  • Greets customers, clients, and employees; answers inquiries or directs calls where necessary
  • Maintain office memos and informative postings
  • Operate technology, systems, and software such as voicemail systems, copy/scanners, personal computers, and MS Office

Taproom/Events Manager

Brewery
08.2021 - 03.2022
  • Manage staff and weekly schedule
  • Accurate cash handling and weekly deposits
  • Responsible for receiving, processing, and ordering of all merchandise
  • Responsible for submitting taproom orders of kegs, glassware, and other essential supplies
  • Made sure beer/ kegs were always filled on daily basis
  • Ensures compliance with all ABC rules and applicable labor laws
  • Perform daily activities required to keep taproom running smoothly and clean
  • Responsible for throwing events from private to public
  • Coordinate and managed food trucks and schedules
  • Weekly forecast on business sales
  • Provided staff monthly goals
  • Worked with Director of Marketing to make sure numbers / goals were met monthly
  • Worked with Marketing Director on coordinating activities with apartments and leasing managers
  • Hired and trained new employees and implemented brewery/taproom policies and procedures
  • Help to create a realistic budget for beer production and monitor that budget
  • Work with the management team to forecast brewery costs
  • Make sure that the brewery staff understands their roles
  • Ensure the brewery is extremely clean and complies with food regulations
  • Lead a production staff capable of meeting/exceeding the goals of the brewery
  • Ensure that all production activities are conducted in alignment with VI’s safety, quality and sustainability initiatives
  • Provide relevant training, coaching, and mentoring to team members
  • Conduct regular performance evaluations in accordance with Company policy and provide appropriate disciplinary measures when necessary
  • Work closely with the Brew-master to generate daily production schedules and ensure that they are met
  • Maintain integrity of the main brewery and ensure there is no cross-contamination between it and the on-site wild fermentation facility
  • Interact routinely with the management team to ensure production schedules meet customers’ needs while balancing the age of full goods inventory and minimizing stockout situations
  • Work with the production team to develop and maintain Standard Operating Procedures (SOPs) for all aspects of production: brewing, cellaring, wood-aging, packaging, maintenance and QA/QC
  • Develop performance and productivity metrics for all production areas and hold team members accountable for achieving these goals
  • Develop and maintain proper yeast management practices to ensure consistent fermentations that meet quality standards and keep pace with desired production goals
  • Own production sustainability goals and seek out innovative solutions to not only ensure achievement but continually enhance brewery performance
  • Oversee sanitation and upkeep of all production facilities including the main brewery, fermentation cellar, and packaging areas
  • Look to incorporate elements of lean manufacturing principles as appropriate
  • Develop and maintain relationships with suppliers at all levels to meet company goals.

Receptionist /Facilities Office Coordinator & Auditor

Kontron America
04.2013 - 08.2021
  • Greet every single employee and customer
  • Answer telephone, screen, and direct calls
  • Incoming / Outgoing Mail (using stamps.com)
  • Restock break rooms (coffee, sugar, tea, plate’s cups, etc.)
  • Coordinate Lunches for meetings
  • Purchase with Kontron cc items for break rooms
  • Order name tags/name plates for employees
  • Escort Guest’s upon either request from Host
  • Customer / supplier survey
  • Pay Bills per Tim Revers using my Kontron credit card when needed
  • POC – Company business cards for San Diego, Fremont, and outside sales
  • POC – Company supplies upon request and needed
  • Customer supplier surveys renew / set up
  • Manage project server for engineering making sure everyone is approved
  • Manage spreadsheet for engineering projects Monday and Wednesday
  • (Manager asked for me to attend meetings 2 times a week I haven’t provided an answer)
  • Vendor POC for: First Choice, First Class, Plant People, Cintas, Shred it, Sorrento Mesa Printing, Business Cleaning Company
  • Setup Business Contract with Sorrento Mesa Printing & Shred it
  • We will no longer be using “the shredders as we have a local customer, for “network printing” for business cards or stationary supplies for Kontron business documents
  • POC for employee card expenses reports to give to accounting
  • Safety committee 2014

Customer Service Representative

10.2009 - 06.2012
  • Establishes communication with customers via phone, fax or e-mail to resolve problems according to department processes
  • Completes requests within the same business day
  • Attention to detail is mandatory
  • Must be able to process and maintain documents efficiently and accurately
  • Applies customer service techniques to solve problems for demanding customers
  • Be able to communicate effectively in both oral and written correspondence with customers concerning returns
  • Ensure all departmental and companywide processes and procedures are followed in accordance with our ISO certification
  • Provide administrative support for repair technicians
  • Maintain RMA records in ERP system and in corresponding hard copy
  • Maintain files to allow ready retrieval of information pertinent to the RMA
  • Interact with other departments to ensure delivery or help to resolve issues where RMA's are involved
  • Process defective material per the OTV (out to vendor) guidelines
  • Submit repair estimates and request payment for out of warranty repairs
  • Follow up with customers every week until payment has been received
  • Understand and utilize the ERP system for order maintenance, problem solving and information extraction as needed
  • Work in a team environment and promote positive customer relations

Order Administrator / Order Entry

Kontron America
10.2006 - 10.2009
  • Responsible for processing domestic sales orders per departmental processes
  • Orders are received through sales engineers via written order forms, and from customer’s either by customer purchase order, or via the internet
  • Attention to detail is mandatory
  • Must be able to process and maintain orders efficiently and accurately
  • Process changes order requests from sales and other departments
  • Maintain information in the change order log for proper departmental metrics calculations
  • Maintain departmental filing of open and shipped orders daily
  • Ensure that sales orders packets are complete per departmental processes
  • Ensure all incoming correspondence in regards to open orders, which includes e-mail, faxes or mailed copies of customer purchase orders and/or order changes are processed and confirmed in a timely manner to assure order is processed and shipped correctly
  • Process paperwork for orders requiring government inspection DD250 forms
  • Process payment of shipping orders via Credit Card and be able to communicate with customers concerning any declined credit card purchase to obtain resolution in a timely manner
  • Interface with external customers via phone, e-mail, and/or fax for any shipment with terms of Cash on Delivery or Will Call pick up requests and document accordingly
  • Be able to communicate efficiently with sales engineers or other departments to resolve any issues with delays in processing orders or with the shipment of orders
  • Understand and utilize the ERP system for order maintenance, problem solving and information extraction as needed
  • Maintain open communications within department to assure information distribution is accurate and complete in respect to all aspects of departmental duties
  • Work in a team environment with minimal supervision required and promote positive customer relations
  • Ensure all departmental and companywide processes and procedures are followed in accordance with our ISO certification.

Human Recourses Administrative Assistant

Union Bank of California
04.2006 - 04.2007
  • Performed all secretarial and administrative duties and supported staffing personnel
  • Answered and screened all calls and provided positive customer service
  • Maintained all Employee and Company HR files
  • Coordinated group interviews and prepared folders for new hire employee orientation
  • Responsible for pre-employment background checks, fingerprinting, social security and employment verification
  • Assisted the staff in recruiting qualified applicants
  • Utilized HR software program to enter and monitor all candidate information
  • Processed and coordinated other administrative duties and special projects as directed

Manager

Wilson’s Leather
02.2004 - 03.2005
  • Worked as a fulltime employee at 40 hours a week
  • Responsible for morning openings and nightly closeouts of the store
  • Maintained two store computers on a daily basis
  • Supervised 2 – 3 employees on a daily basis
  • Created daily staff schedule
  • Received and processed incoming merchandise
  • Implemented store guidelines as to store layout and policies
  • Responsible for cash drawer and nightly deposits
  • Acted as a step –in manager at several store locations

Administrative Assistant

Howard Agency
10.2003 - 01.2004
  • Opened and closed office daily
  • Produced and maintained all insurance reports
  • Responsible for all basic office duties to include faxes, copying, transfer of confidential documents to nationwide insurance offices, and answered all phones
  • Responsible for all postal tracking, incoming and outgoing
  • Reorganized filing systems for office to facilitate and access easily
  • Maintained client and contact information through reorganization of filing system

Manager

Gone Bananas
04.1998 - 09.2003
  • Supervised 3 employees at a high tempo retail swimwear store
  • Responsible for receiving and processing of all merchandise
  • Secured store at all times
  • Responsible for nightly closeouts and cash drawer
  • Assisted in selection of upcoming swimwear
  • Trained new employees and implemented store policies and procedures
  • Maintained store computer and data

Education

ITAR/ECC Team Auditor & Advisor 2016 -

Microsoft Excel 2008 Outstanding Receptionist - undefined

2010

United States Department of Commerce BIS Export Administration Regulations (EAR) - undefined

2007

High School Diploma -

Point Loma High School
1998

Skills

  • Data Entry
  • Event Planning
  • Inbound Phone Call Handling
  • Administrative Arrangements
  • Meeting Coordination
  • Administrative Leadership
  • Administrative and Clerical Support
  • Appointment Scheduling
  • Microsoft Office

Timeline

Administrative Coordinator

Aramark Uniform Services
03.2022 - Current

Taproom/Events Manager

Brewery
08.2021 - 03.2022

ITAR/Export Control Compliance Auditor/Advisor

01.2016

01.2015

Receptionist /Facilities Office Coordinator & Auditor

Kontron America
04.2013 - 08.2021

Customer Service Representative

10.2009 - 06.2012

Order Administrator / Order Entry

Kontron America
10.2006 - 10.2009

Human Recourses Administrative Assistant

Union Bank of California
04.2006 - 04.2007

Manager

Wilson’s Leather
02.2004 - 03.2005

Administrative Assistant

Howard Agency
10.2003 - 01.2004

Manager

Gone Bananas
04.1998 - 09.2003

ITAR/ECC Team Auditor & Advisor 2016 -

Microsoft Excel 2008 Outstanding Receptionist - undefined

United States Department of Commerce BIS Export Administration Regulations (EAR) - undefined

High School Diploma -

Point Loma High School

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Rosemarie Sardina